Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tabitha Humphrey

Killeen,TX

Summary

Dedicated customer service professional with 15+ years of experience in sales and team leadership across various industries. Proven track record in enhancing customer satisfaction and driving sales growth through effective communication and relationship management. Skilled in coaching and developing team members to achieve performance excellence. Currently pursuing an Associate's degree in Medical Administrative Assistant, complemented by certifications in First Aid, CPR, and BLS.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Experience Sales Representative

Teleperformance US
12.2023 - Current
  • Delivered compelling product presentations that effectively highlighted features and benefits, helping to engage potential customers
  • Closed sales by utilizing strong communication and negotiation skills, resulting in measurable sales growth and satisfied customers
  • Resolved customer issues promptly, which not only enhanced the customer experience but also fostered loyalty
  • Consistently exceeded sales targets, playing a key role in the overall success of the team and boosting morale
  • Utilized CRM software proficiently to manage client interactions, helping to build lasting relationships and exceed established targets

Performance Supervisor

One Touch Direct
07.2022 - 12.2023
  • Defined clear roles, expectations, and performance standards to align individual and organizational goals
  • Enhanced employee skills through coaching, constructive feedback, and targeted training
  • Fostered a collaborative and engaging work environment through improved communication protocols and teamwork
  • Conducted in-depth behavioral analysis, driving measurable performance gains and operational efficiency
  • Cultivated continuous learning by providing comprehensive technical support and communication training

Kitchen Team Leader

Chick-fil-A
01.2017 - 10.2023
  • Led shift management to ensure seamless operations and deliver exceptional guest experiences
  • Trained and onboarded new hires in kitchen duties, enhancing team efficiency and performance
  • Collaborated with management to optimize workflows, reducing wait times and increasing satisfaction
  • Cultivated a positive work environment by mentoring team members and fostering professional growth opportunities
  • Ensured adherence to company policies by maintaining rigorous food safety standards and conducting quality checks

Education

No Degree - Medical Administrative Assistant

Ultimate Medical Academy
Remote
07-2025

Skills

  • Data entry
  • Communication skills
  • Customer service
  • Phone etiquette
  • Microsoft Office
  • Microsoft Word
  • Organizational skills
  • Microsoft Excel
  • Time management
  • Direct patient care
  • Taking vitals
  • Patient assessments

Certification

  • Certified Notary Public, 11/01/24, 11/01/28
  • First Aid Certification, 10/01/24, 10/01/26
  • CPR Certification, 10/01/24, 10/01/26
  • BLS Certification, 10/01/24, 10/01/25

Timeline

Customer Experience Sales Representative

Teleperformance US
12.2023 - Current

Performance Supervisor

One Touch Direct
07.2022 - 12.2023

Kitchen Team Leader

Chick-fil-A
01.2017 - 10.2023

No Degree - Medical Administrative Assistant

Ultimate Medical Academy

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