Tabitha Ivey
Loudon,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Tennessee Educational Cooperative
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Payroll
- Managed Medicaid billing system
Administrative Assistant
Gallian Medical
08.2016 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Billing Specialist
Faculty Internal Medicine
11.2008 - 08.2016
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
Medical Receptionist
Physicians Care
08.2006 - 11.2008
- Greets patients and checks-in patients, verifies and updates necessary information in the medical records/database, performs all registration functions and collects copays and balances due as appropriate
- Assists patients with ambulatory difficulties, or other needs, as appropriate
- Maintains computerized scheduling and follows office scheduling policies
- Files charts and coordinates lab work as requested
- Answers and screens telephone calls, takes messages, and provides appropriate information to phone callers as well as handling outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)
Lead Instructor
Kiddie Cottage Learning Center
09.2002 - 07.2006
- Instructed children in activities designed to promote social, physical and intellectual growth
- Ensure the daily care of every child by following all licensing guidelines and implementing all company standards
- Communicate directly with parents and prospective parents to achieve success for the child
- Maintain a fun and interactive classroom that is clean and organized
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Establish and enforce rules for behavior, and procedures for maintaining order
- Identified any issues, diagnosed system and determined corrective action
- Prepared and participated parent/teacher conferences at schedule times throughout the school year or on an as needed basis.
Education
Early Childhood Education -
Roane State Community College
Oakridge, TN01.1999
Diploma -
Bearden High School
01.1997
Skills
- Time Management
- Organization
- Attention to Detail
- Quality Focus
- Professionalism
- Productivity
- Thoroughness
- Coordination
- Deadline-Oriented
- Internal Communications
- Reporting Skills
Timeline
Administrative Assistant
Tennessee Educational Cooperative
03.2022 - Current
Administrative Assistant
Gallian Medical
08.2016 - 03.2022
Billing Specialist
Faculty Internal Medicine
11.2008 - 08.2016
Medical Receptionist
Physicians Care
08.2006 - 11.2008
Lead Instructor
Kiddie Cottage Learning Center
09.2002 - 07.2006
Early Childhood Education -
Roane State Community College
Diploma -
Bearden High School
Similar Profiles
Jill SublettJill Sublett
Assistive Technology Lending Library Manager at Tennessee Educational CooperativeAssistive Technology Lending Library Manager at Tennessee Educational Cooperative
BRITTANY FULLMERBRITTANY FULLMER
Special Education Teacher at Ogle County Educational CooperativeSpecial Education Teacher at Ogle County Educational Cooperative
Cammie LePlattCammie LePlatt
Universal Design for Learning (UDL) Coach for the state of New Mexico at Central Region Educational Cooperative (CREC)Universal Design for Learning (UDL) Coach for the state of New Mexico at Central Region Educational Cooperative (CREC)