Tabitha Jackson
Green Valley,AZ
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Lead Collections Specialist
Discover
08.2022 - Current
- Enhanced debt recovery rates by implementing effective collection strategies and techniques.
- Reviewed and analyzed accounts receivable data, identifying trends and areas for improvement in the collections process.
- Negotiated payment plans with customers to achieve mutually beneficial outcomes for both parties.
- Collaborated with cross-functional teams to identify and address systemic issues affecting collections performance.
- Maintained compliance with industry regulations, mitigating potential risks to the organization.
- Collected on delinquent accounts to reduce overdue balances.
Administrative Assistant
Hope Church
11.2019 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Manager
YESCO LLC
01.2011 - 11.2019
- Analyzes and organizes office operations and procedures to include information management, customer files, contracts, job orders, filing systems and other clerical services
- Maximizes office productivity through proficient use of software practices
- Prepares reports for management
- Assist Vice President of Special Projects, Sales Manager and Account Executives with daily tasks and reports
- Interacts daily with employees in the office to provide administrative support
- Maintains schedules and PTO for administrative staff
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Customer Loyalty Representative/Resource Desk/Scheduling Intern
Zappos.com
01.2009 - 01.2011
- Process orders by phone while assuring customers best possible service
- Independently handle escalated customers
- Answer customer and employee emails and handle requests
- Represent Zappos.com culture
- Assist and advise customers on social network of Twitter
- Assist in scheduling vacations, team buildings, coaching sessions, classes
- Established rapport with clients during interactions, promoting long-term relationships built upon trust and dependability.
Casino Credit Executive
Venetian/Palazzo Hotel
01.2007 - 01.2009
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Monitored accounts for signs of fraud and non-payment issues.
- Optimized credit approval and collection processes, improving operational efficiencies by over 100%.
Assistant Director MRI Credit Operations
MGM Mirage Corporation
01.2006 - 01.2007
- Managed daily operations and in absence of the Director, was the ultimate management authority for credit operation
- Made high level credit decisions for priority level casino clients, including clients for Bellagio,
- Mirage, Treasure Island, Monte Carlo, and New York New York Resorts
- Responsible for all training and development of newly hired employees in credit operations, domestic and international marketing, and customer service departments
- Established protocols to work with departments such as Collections, Casino Cage, Accounts
- Payable and Receivables to reconcile delinquent or problematic credit accounts
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Trained and mentored new employees on industry practices and business operations.
- Led team of 10 Credit professionals in special projects and daily operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Senior Credit Administrator
The Bellagio Hotel and Casino
01.2003 - 01.2006
- Worked with the Vice President to manage the daily operations of the credit service
- Responsible for the critical examinations of credit requests for clients seeking approval of credit limits in excess of $100.000/00
- Created an successful selection and on-boarding program for new hires, and designed and implemented effective training programs, reducing the amount of time it takes to achieve proficiency by 30%
- Exported the training program to domestic and international business partners
- Reduced delinquency rates by conducting thorough credit evaluations for prospective clients.
Credit Administrator
The Bellagio Hotel And Casino
01.2001 - 01.2003
- Member of the team to set up the initial opening and operations of the Bellagio Hotel and Casino
- Served as the lead worker for credit clerks and established daily work assignments and office operations policies
- Selected to be a key team member with the project to consolidate/merge the four Las Vegas Hotel and Casino properties
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
Education
Bachelor's of Science - Business Administration
University of Phoenix
Las Vegas, NV2011
Skills
- Microsoft Office
- Administrative Assistant
- Oracle
- Team building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Written Communication
- Planning and Coordination
- Organization and Time Management
- Self-Motivated
- Debt recovery expertise
- Negotiation
Timeline
Lead Collections Specialist
Discover
08.2022 - Current
Administrative Assistant
Hope Church
11.2019 - 12.2021
Administrative Manager
YESCO LLC
01.2011 - 11.2019
Customer Loyalty Representative/Resource Desk/Scheduling Intern
Zappos.com
01.2009 - 01.2011
Casino Credit Executive
Venetian/Palazzo Hotel
01.2007 - 01.2009
Assistant Director MRI Credit Operations
MGM Mirage Corporation
01.2006 - 01.2007
Senior Credit Administrator
The Bellagio Hotel and Casino
01.2003 - 01.2006
Credit Administrator
The Bellagio Hotel And Casino
01.2001 - 01.2003
Bachelor's of Science - Business Administration
University of Phoenix
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