Tabitha Jacobe
West Des Moines
Summary
Dynamic Customer Experience Manager with a proven track record at The Home Depot, excelling in cross-functional collaboration and team leadership. Experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Experienced in cultivating safe and positive work environments to reduce risk, increase morale, and promote overall commitment to safety.
Overview
32
32
years of professional experience
Work History
Customer Experience Manager
The Home Depot
11.2023 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
Server Trainer
Famous Dave's Bar-B-Que
06.2013 - 11.2023
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Service Desk Supervisor
The Home Depot
02.2020 - 10.2023
- Introduced automation tools to streamline repetitive tasks, increasing efficiency across the service desk operations.
- Implemented metrics-based performance evaluations for continuous improvement of the service desk team''s capabilities.
- Managed escalations effectively, resolving complex technical issues promptly and professionally.
- Conducted regular performance reviews for staff development, setting individual goals aligned with department objectives and providing constructive feedback on areas needing improvement.
Customer Service Manager
Camelot Cleaners
11.1993 - 08.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Associate of Science - Veterinary Science
Carrington College
Mesa, AZSkills
- Cross-functional collaboration
- Voice of customer analysis
- Customer journey mapping
- P&L management
- Staff training and development
- Task delegation
Timeline
Customer Experience Manager
The Home Depot
11.2023 - Current
Service Desk Supervisor
The Home Depot
02.2020 - 10.2023
Server Trainer
Famous Dave's Bar-B-Que
06.2013 - 11.2023
Customer Service Manager
Camelot Cleaners
11.1993 - 08.2019
Associate of Science - Veterinary Science
Carrington College
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