Tabitha Johnson
Biloxi,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Alorica
03.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front Desk Receptionist
Island View Casino Resort
03.2017 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Customer Service Representative
Kohl's Corporation
09.2016 - 02.2017
- Generating sales leads that develop into new customers
- Identifying and assessing customers’ needs to achieve satisfaction
- Maintaining cash register, POS - Seasonal
Receptionist
New Orleans East Hospital
05.2016 - 08.2016
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
Teacher Assistant/ Receptionist
Mississippi Gulf Coast Community College
01.2014 - 05.2016
- Schedule and maintain regular office hours to meet with students
- Schedule instructional activities
- Inform students of the procedures for completing and submitting class work, such as lab reports
- Answering calls and emails
- Copying paperwork and Scheduling Appointments
Housekeeper
Ocean Springs Hospital
04.2014 - 03.2015
- Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensuring all rooms are cared for and inspected according to standards
- Protecting equipment and making sure there are no inadequacies.
Education
Associate of Arts - Business Administration
Mississippi Gulf Coast Community College
Gautier, MS05.2016
Skills
- Microsoft Office, Customer Service, Customer Care, CSR
- Materials Movement
- Customer Needs Assessment
- Information Updates
- Conflict Resolution
- Answering Customer Questions
- Dispute Mediation
- Microsoft Word
- Customer Retention Strategies
Affiliations
American Marketing Association (AMA)
August 2016 to Present
Student Government
August 2016 to February 2017
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative
Alorica
03.2020 - Current
Front Desk Receptionist
Island View Casino Resort
03.2017 - 03.2020
Customer Service Representative
Kohl's Corporation
09.2016 - 02.2017
Receptionist
New Orleans East Hospital
05.2016 - 08.2016
Housekeeper
Ocean Springs Hospital
04.2014 - 03.2015
Teacher Assistant/ Receptionist
Mississippi Gulf Coast Community College
01.2014 - 05.2016
Associate of Arts - Business Administration
Mississippi Gulf Coast Community College
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