Hi, I’m
Tabitha Johnson
Amarillo,Texas
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Outgoing, sociable individual who thrives in customer service related environments and strives to constantly exceed standards of care and improve performance. Proficient in promoting products and increasing sales. Effective in monitoring inventory. Excell in relating to and persuading customers. Highly motivated and enthusiastic for assignments and busywork during downtimes.
Overview
2
years of professional experience
Work History
Wienerschnitzel Hot Dogs
Crew Member
02.2021 - 04.2021
Job overview
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Observed customer purchases in line and differentiated between standard portions.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Operated headset communication system to take orders quickly and accurately from customers.
- Answered guest questions and promoted special products.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Assisted customers in choosing menu items by providing food complementing information.
- Memorized orders and maintained 95% accuracy in high-traffic times.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
Braums Ice Cream And Dairy
Crew Member
08.2021 - 06.2022
Job overview
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Observed customer purchases in line and differentiated between standard portions.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Operated headset communication system to take orders quickly and accurately from customers.
- Answered guest questions and promoted special products.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Assisted customers in choosing menu items by providing food complementing information.
- Memorized orders and maintained 80% accuracy in high-traffic times.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
Stars Drive-In
Carhop
12.2022 - 01.2023
Job overview
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Answered guest questions and promoted special products.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Balanced orders on trays weighing over 15 lbs and delivered them to cars.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
- Kept wallet balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Documented customer orders and conveyed special requests to kitchen staff.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Petco Animal Supplies Stores Inc.
Sales Associate
12.2022 - 05.2023
Job overview
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Contributed to event marketing, sales and brand promotion.
Education
Tascosa High SchoolAmarillo, TX
GED
06.2023
Skills
- Customer Service
- Product Promotion
- Store Opening and Closing
- Product Recommendations
- Adapt to Diverse Groups
- Complex Problem-Solving
- Multitasking Strengths
- Social Perceptiveness
- Persuasive Selling
- Teamwork and Collaboration
- Verbal and Written Communication
- Excellent People Skills
- Stockroom Organizing
- Cash Handling
- Company Standards
- Willingness to Learn
- Table and Dining Room Setup
- Knotting Expertise
- Salesmanship
- Housekeeping
- Managing Orders and Deliveries
- Food Preparation and Safety
- Supplies Monitoring and Restocking
- Serve Customers
- Food Allergies
- Cleaning
- Positive Company Representation
- Telephone Etiquette
- Clean Countertops
- Food Running
- Willing to Learn
- Friendly Attitude
- Effective Multitasking
- Good Communication
- Enhancing Customer Experience
- Order Accuracy
- Tray Carrying and Balancing
- Adaptability and Dependability
- Customer Interaction
- Hospitality and Accommodation
- Special Orders and Dietary Restrictions
- Peer Mentoring
- Guest Satisfaction
- Menu Memorizatio
- Menu Memorization
- Training and Motivation
- Sanitation Practices
- Customer Loyalty
Accomplishments
- Brought in [number] new customers.
- Effective Communication - Memorized and identified specific preferences and requests of regular customers.
- Achieved cleaner and more positive work environment through effectively helping with smaller cleaning projects during low traffic hours.
- Junior Navy ROTC experience of 2 1/2 years.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Carhop
Stars Drive-In
12.2022 - 01.2023
Sales Associate
Petco Animal Supplies Stores Inc.
12.2022 - 05.2023
Crew Member
Braums Ice Cream And Dairy
08.2021 - 06.2022
Crew Member
Wienerschnitzel Hot Dogs
02.2021 - 04.2021
Tascosa High School
GED
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