Tabitha Lockett
Youngstown
Summary
Responsible BHT experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming. Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Program Manager
Extraordinary Youth Program
04.2024 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Facilitated workshops and conducted one-on-one training to educate team members
- Work with the staff to make sure that needs are met for client in the home.
- Do daily checks to make sure all logs are completed by the end of each shift.
- Do daily checks to make sure all meals are made, and cleaning is done in the house daily.
- Make sure all schedules are done on time, and the staff are in the correct home working.
- Making sure all supply's that are needed to run the house are there for the staff.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Behavioral Health Technician
George Jr. Republic
10.2020 - 05.2022
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Conducted searches of clients upon return to facility.
- Assisted with execution of client activities, support groups and field trips.
- Established and maintained professional working relationships with clients, staff and public.
Technical Support Representative
Spectrum Charter Communications
02.2019 - 09.2020
- Served as first point of contact for incoming technical service calls and emails.
- Handled customer service issues by providing guidance or escalating for advanced support.
TSS
Youth Intensive Services
01.2018 - 01.2019
- Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Made referrals to utilize community resources for resident's needs.
- Made meals in accordance with company standards and requirements.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Received and stored food and supplies.
Customer Service Representative
Alorica Inc.
07.2017 - 12.2018
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Auditor
Toys"R"Us
10.2016 - 01.2017
- Count freight deliveries as recevied to make sure the count is right.
- Verified shipping labels as orders came in.
- Inspected and reported or repaired damaged cargo.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Education
Associate of Science - Business Administration
Shenango Valley Sch. Bus.
08.1993
High School Diploma -
New Castle High
06.1984
Skills
- Charting and Clinical Documentation
- Excellent Customer Service Skills
- Crisis Management
- Adaptability and Flexibility
- Problem Solving
- Active Listening
- Team leadership and direction
- Flexible and adaptable
- Performance monitoring
Education and Training
other,other
Timeline
Program Manager
Extraordinary Youth Program
04.2024 - Current
Behavioral Health Technician
George Jr. Republic
10.2020 - 05.2022
Technical Support Representative
Spectrum Charter Communications
02.2019 - 09.2020
TSS
Youth Intensive Services
01.2018 - 01.2019
Customer Service Representative
Alorica Inc.
07.2017 - 12.2018
Auditor
Toys"R"Us
10.2016 - 01.2017
High School Diploma -
New Castle High
Associate of Science - Business Administration
Shenango Valley Sch. Bus.
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