Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tabitha Johnson

Manager
San Antonio ,TX

Summary

Accomplished manager with extensive experience at Triangle Reproductions, focusing on client support and time management. Increased customer satisfaction by implementing timely photo processing and innovative solutions. Proficient in strategic planning and decision-making, delivering exceptional results in a collaborative team setting.

Overview

32
32
years of professional experience

Work History

Manager

Triangle Reproductions
11.2020 - Current
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Displayed originality while utilizing Software to help customers create unique photo products.
  • Developed and processed film and picture CDs and restored photos using Software.
  • Consistently met tight turnaround times without sacrificing the quality of final deliverables.
  • Enhanced customer satisfaction by ensuring timely completion of photo processing tasks.

Copy and Print Associate

Triangle Reproductions
09.2012 - Current
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Implemented specific client requests to customize their printed materials according to desired specifications.
  • Streamlined workflow for increased productivity by organizing and prioritizing print projects.
  • Collaborated with team members to maximize efficiency, resulting in a more cohesive work environment.
  • Assisted clients in choosing appropriate printing materials, providing expert guidance on options available.
  • Completed complex customer orders accurately and within quoted time limit.
  • Trained new employees on company protocols, procedures, and equipment usage for smooth integration into the team.
  • Reduced customer wait time with effective multitasking and keen attention to detail.
  • Maintaining a clean workplace contributed to an efficient working environment.
  • Troubleshooting printer issues resulted in reduced downtime.
  • Performed regular maintenance to keep equipment in optimal working condition.
  • Moved and lifted up to Number pounds to complete stocking and maintenance tasks.

Customer Service Cashier

Triangle Reproductions
03.2009 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.

Photolab Tech

Adtech Photolab
10.1993 - 08.2008
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Displayed originality while utilizing Software to help customers create unique photo products.
  • Developed and processed film and picture CDs and restored photos using Software.
  • Consistently met tight turnaround times without sacrificing the quality of final deliverables.
  • Enhanced customer satisfaction by ensuring timely completion of photo processing tasks.

Education

Academics

Thomas A. Edison High School
San Antonio, TX
06.1988

Skills

  • Client support
  • Leadership skills
  • Effective time management
  • Decision-making abilities
  • Communication proficiency
  • Delegation of tasks
  • Reporting and documentation
  • Strategic planning expertise

Timeline

Manager

Triangle Reproductions
11.2020 - Current

Copy and Print Associate

Triangle Reproductions
09.2012 - Current

Customer Service Cashier

Triangle Reproductions
03.2009 - Current

Photolab Tech

Adtech Photolab
10.1993 - 08.2008

Academics

Thomas A. Edison High School

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