TABITHA JONES
Leavenworth,US
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
13
13
years of professional experience
Work History
Front End Services
Walmart
02.2023 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 37 checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Customer Service
TTEC
12.2022 - 02.2023
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
Order Picker Operator
Amazon
07.2022 - 12.2022
- Performed proper lifting and handling techniques to maintain safe working environment.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Inspected machinery and equipment to determine functionality and performance.
Pharmacy Technician
DLH Solutions, Inc
10.2020 - 07.2022
- Medication dispensing
- Interpreting orders
- Answering customer questions
- Patient confidentiality
- Processing payments
- Drug safety
- Patient privacy and confidentiality
- Data entry
- Multitasking
- Prepare bubble packs
- Confidentiality and HIPAA
- Receiving incoming supplies
- Manual and automated medication dispensing
- Customer service, Dispensed medications to patients according to the pharmacist's orders
- Stocked, labeled, and inventoried medication to keep accurate records
- Assisted the pharmacist with prescription labeling and filling
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Am responsible for filling and labeling prescription bottles.
National Dispatcher
Johnson Controls Kansas City Office
04.2016 - 10.2020
- Answer calls and assist customers with scheduling
- Dispatch out technicians on work orders
- Maintain lifeline on scheduling techs out on return trips and new tickets in their areas
- Work appropriate buffers
Telephone Operator
TDB Communications
05.2015 - 04.2016
- Answer calls on switchboard
- Transfer calls to the appropriate departments, employees, or patients
- Monitor all alarm systems for the hospital
- Radio and dispatch emergency personnel as needed
- Log all alarms
- Conduct emergency codes including code blues, oranges, and red
- Monitor severe weather alarms
Customer Service Representative
OptumRx Fulfillment
07.2014 - 04.2015
- Answer inbound and outbound calls and assist customers with ordering their medications
- Assist customers with any questions they have in regards to the cost of their medication due to insurance
- Take credit card or bank information to make payments for customers
- Send refill requests to doctors
- Look up lower cost alternatives with insurance for customers
Customer Service Representative
Med4home
04.2014 - 07.2014
- Answer calls and assist customers with their breathing medications
- Confirm customers insurance information and make changes when necessary
- Maintain quality adherence for the day
- Refill customers breathing medications
- Send refill request to doctors
Customer Service Representative
Armed Forces Bank
04.2011 - 04.2014
- Answer calls and assist customers with their balance inquires and transaction history
- Quickly and effectively solve customers challenges
- Maintain quality adherence for the day
- Assist customers with online banking inquires
- Assist customers with credit card inquires
- Assist customers with fraudulent activity on their account
Sales Associate
Target
09.2010 - 11.2010
- Assist customers with finding items in the store
- Stock the shelves with inventory
- Work as a cashier when shorthanded
Education
High School Diploma -
Leavenworth Senior High School
Leavenworth, KS05.2010
Skills
- Time Management
- POS Terminal Operation
- Word Processing
- Financial Recordkeeping
- Cash Handling
- Refunds Exchanges and Adjustments
- Listening Skills
- Problem-Solving Skills
- Adaptable to Changing Demands
- Price Verifications
- Merchandise Promotion and Display
- Mentoring
- Maintaining Clean Work Areas
- Goals and Performance
- Accurate Money Handling
- Handling Complaints
Timeline
Front End Services
Walmart
02.2023 - Current
Customer Service
TTEC
12.2022 - 02.2023
Order Picker Operator
Amazon
07.2022 - 12.2022
Pharmacy Technician
DLH Solutions, Inc
10.2020 - 07.2022
National Dispatcher
Johnson Controls Kansas City Office
04.2016 - 10.2020
Telephone Operator
TDB Communications
05.2015 - 04.2016
Customer Service Representative
OptumRx Fulfillment
07.2014 - 04.2015
Customer Service Representative
Med4home
04.2014 - 07.2014
Customer Service Representative
Armed Forces Bank
04.2011 - 04.2014
Sales Associate
Target
09.2010 - 11.2010
High School Diploma -
Leavenworth Senior High School
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