Oversaw food service management and spearheaded staff development initiatives to enhance quality assurance standards.
Work History
Missile Feeding Section Chief
1 Year
UNITED STATES AIR FORCE (USAF) | 06.2024 - 06.2025
Provided strategic direction and operational guidance to staff on priority projects, assigning responsibilities and monitoring progress to ensure deadlines and organizational objectives were met.
Developed annual operating budgets and monitored expenditures throughout the fiscal year to support responsible resource allocation.
Reviewed operational performance metrics to evaluate progress, identify gaps, and ensure goals were achieved within established timelines.
Conducted performance reviews for direct reports, providing constructive feedback, coaching, and development opportunities to strengthen individual and team performance.
Promoted accountability, collaboration, and continuous improvement across daily operations.
Fitness & Sports Section Chief
2 Years 11 Months
UNITED STATES AIR FORCE (USAF) | 06.2021 - 05.2024
Prepared detailed reports highlighting program accomplishments, operational challenges, and improvement opportunities for presentation to senior leadership.
Analyzed existing systems and procedures to identify opportunities for process improvement and increased operational efficiency.
Coordinated and facilitated staff training on customer service best practices, operational requirements, and applicable industry standards.
Supported leadership objectives by communicating priorities, coordinating personnel, and maintaining consistent operational standards.
Fostered a collaborative work environment focused on professional development, accountability, and mission success.
Superintendent 637th International Support Squadro
5 Years 6 Months
UNITED STATES AIR FORCE (USAF) | 12.2016 - 06.2022
Developed operational strategies focused on cost control, scheduling, quality assurance, and effective problem resolution.
Maintained accurate operational records, including daily logs, timesheets, inspection reports, and other required documentation.
Served as a liaison among university administration, faculty, staff, and the international student community, facilitating communication and addressing operational needs.
Responded to customer concerns and service issues, providing timely resolutions designed to improve customer satisfaction and retention.
Collaborated with multiple departments to coordinate resources and services supporting a diverse student population.
Dining Facility Manager
2 Years 9 Months
UNITED STATES AIR FORCE (USAF) | 02.2014 - 11.2016
Managed daily dining facility operations, including staff scheduling, meal planning, food production, and customer service.
Monitored inventory levels and coordinated food and supply ordering to maintain adequate stock while supporting cost-effective operations.
Ensured compliance with health codes, sanitation requirements, food safety standards, and applicable regulations.
Implemented cost-control measures designed to reduce operating expenses without compromising food quality or customer service.
Supervised food preparation, production, and presentation to ensure consistent quality and adherence to established standards.
Directed staff activities and promoted efficient workflow throughout front-of-house and back-of-house operations.
Assistant Dining Facility Manager
1 Year
UNITED STATES AIR FORCE (USAF) | 02.2013 - 02.2014
Supervised cooks, servers, dishwashers, bartenders, and other dining facility personnel to maintain effective daily operations.
Responded professionally to customer inquiries and complaints, resolving issues and supporting positive customer experiences.
Conducted periodic facility inspections to identify operational, safety, and service improvement opportunities.
Prepared weekly reports covering sales performance and inventory levels for management review.
Established and maintained standard operating procedures for dining service operations to promote consistency, efficiency, and quality.
Supported management with staffing, operational planning, customer service, and facility oversight.
Education
Some College / Coursework Completed - Hotel, Motel, and Restaurant Management
Community College of the Air Force | Montgomery, AL
High School Diploma
Clarksville High School | Clarksville, TN | 06.1995
Timeline
Missile Feeding Section Chief
UNITED STATES AIR FORCE (USAF)
06.2024 - 06.2025Read More
Fitness & Sports Section Chief
UNITED STATES AIR FORCE (USAF)
06.2021 - 05.2024Read More
Superintendent 637th International Support Squadro
UNITED STATES AIR FORCE (USAF)
12.2016 - 06.2022Read More
Dining Facility Manager
UNITED STATES AIR FORCE (USAF)
02.2014 - 11.2016Read More
Assistant Dining Facility Manager
UNITED STATES AIR FORCE (USAF)
02.2013 - 02.2014Read More
Clarksville High School
High School Diploma
Read More
Community College of the Air Force
Some College / Coursework Completed from Hotel, Motel, and Restaurant Management
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