Tabitha Juris
New Cumberland,PA
Summary
Charismatic, hard worker with over 20 years in the food industry and 4 years management experience. I am Serve Safe Certified. I work well in fast-paced environments and love getting to know my customers. I enjoy working as a team to achieve our goals and I am reliable with a strong worth ethic.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/cashier
Yannis Gyro
09.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Addiction Recovery Technician
Bold Steps Behavioral Health
12.2023 - 03.2024
- Reduced relapse occurrences by providing comprehensive aftercare support and resources.
- Facilitated educational workshops addressing substance abuse prevention topics within local schools and community organizations.
- Monitored client adherence to medication-assisted treatment protocols, ensuring optimal efficacy in tandem with counseling interventions.
- Conducted patient assessments, identifying specific addiction issues and risk factors for targeted intervention efforts.
Swing Manager
Mcdonalds
02.2023 - 02.2024
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
Customer Service Representative
GXO Logistics
04.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School -
Susquenita High School
Duncannon, PA01.2000
Skills
- Strong customer service
- Excellent communication skills
- Attention to detail
- Ability to work well in a team
- Providing high-quality care
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Customer service
Certification
serve safe certified
Timeline
Server/cashier
Yannis Gyro
09.2024 - 01.2025
Addiction Recovery Technician
Bold Steps Behavioral Health
12.2023 - 03.2024
Swing Manager
Mcdonalds
02.2023 - 02.2024
Customer Service Representative
GXO Logistics
04.2022 - 02.2023
High School -
Susquenita High School
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