Tabitha Kelley
Tulsa,OK
Summary
Highly driven, skilled and enthusiastic professional leader with more than 10+ years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Excelled in compassionate leadership and medication management, mentoring staff, and fostering teamwork. Achieved notable improvements in patient and staff satisfaction by prioritizing efficiency and reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Care Supervisor/Business Office
Heathridge Assist Living
11.2022 - Current
- Managed ongoing calls, emails, faxes, daily for residents and customers.
- Implemented innovative solutions to enhanced overall quality of life for residents within the community.
- Trained aides, delegated assignments and supervised assistants.
- Covered for other shifts in event of staff call-outs or absences.
- Reduced medication errors by implementing strict protocols for administration, storage, and disposal of medications.
- Maintained accurate records of all aspects of resident care, ensuring easy access to information for medical professionals and family members alike when necessary.
Medical Records Director
Rolling Hills Care Center
01.2019 - 06.2021
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Ordered all pharmacy supplies and kept check on inventory levels.
Advanced Certified Medication Aide
Rolling Hills Care Center
07.2014 - 01.2019
- Assisted in reduction of medication errors through diligent cross-checking of prescriptions and dosages.
- Streamlined medication distribution processes by maintaining, organized and efficient medication cart.
- Ensured compliance with state regulations and facility policies through proper handling, storage, and disposal of medications.
- Served as a resource for less experienced staff members, offering guidance and mentorship in advanced certified medication aide practices.
Skills
- Compassionate Leadership
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Excellent Communication
- Training and mentoring
- Employee Supervision
- Staff Scheduling
- Medication Management
- Reliability
Certification
ACMA
Timeline
Resident Care Supervisor/Business Office
Heathridge Assist Living
11.2022 - Current
Medical Records Director
Rolling Hills Care Center
01.2019 - 06.2021
Advanced Certified Medication Aide
Rolling Hills Care Center
07.2014 - 01.2019
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