Tabitha Kelly
Grapevine,TX
Overview
7
7
years of professional experience
Work History
Call Center Customer Service Representative
Daystar Television Network
07.2017 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Maintained and managed customer files and databases.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Transcriptionist
Daystar Television Network
07.2017 - 08.2023
- Using Unity App listened to live shows as they aired and wrote down verbatim what is being said by hosts and guests.
- Transcribed in real time, creating short hand and covering a variety of topics including but not limited to medicine, law, abortion, rescue in the sex slavery trade etc.
- Using Microsoft Word to write and edit all transcriptions taken.
- Was the lead and trainer of a team that handled the same responsibilities based on the work given each day.
- Conducted research to clarify dictated information and resolve discrepancies.
- Managed electronic files and archives to keep transcripts organized and accessible.
Sales Associate
Pier One Imports
03.2016 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Shady Grove Christian Academy
Grand Prairie, TXSkills
- Conflict Mediation Abilities
- Customer Satisfaction
- Process Transactions
- Issue and Complaint Resolution
- Microsoft Office
- Policy and Procedure Adherence
- Customer Account Management
- Customer Support
- High-Volume Environments
- Written and Oral Communications
- Information Updates
- Call Center Operations
- Good Listening Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Call Center Customer Service Representative
Daystar Television Network
07.2017 - 08.2023
Transcriptionist
Daystar Television Network
07.2017 - 08.2023
Sales Associate
Pier One Imports
03.2016 - 12.2017
High School Diploma -
Shady Grove Christian Academy
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