Summary
Overview
Work History
Education
Skills
Timeline
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Tabitha King

Nashville,Tennessee

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

8
8
years of professional experience

Work History

Call Center Customer Service Representative

Xtend Healthcare
Nashville, TN
01.2021 - 02.2022
  • Responded to customer comments and questions via LiveChat during shifts.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered over 400 calls per shift to meet fast-paced call center demands.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Handled over 400 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Delivery Driver

Amazon
Lebanon, TN
05.2020 - 12.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.

Technical Support Representative

Asurion
Nashville, TN
06.2019 - 12.2020
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Translated complex technical issues into digestible language for non-technical users.
  • Resolved system, hardware and telephone issues within a timely manner, improving efficiency among departments.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and home devices.
  • Activated accounts for clients interested in new services.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.

Lab Assistant

Access Dental Lab
Nashville, United States
03.2017 - 06.2019
  • Prepared specimens for testing and analysis.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained organized expense log.
  • Logged samples correctly into computerized tracking system.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Properly calibrated and adjusted malfunctioning equipment to achieve precise test results.
  • Worked closely with lab staff on special projects.

Dental Assistant

Premiere Dental Group
Brentwood, TN
08.2017 - 11.2018
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, and, casts and impressions.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.

Sales Consultant

AT&T
Jackson, TN
08.2014 - 05.2016
  • Created detailed sales presentations to communicate product features and market data.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Followed up with existing customers to provide additional support and address concerns.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.

Direct Support Professional Caregiver

Support Solutions Of Tennessee
Jackson, TN
11.2013 - 06.2015
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.

Education

Diploma - Dental Assisting

Remington College
Fort Worth, TX
08.2017

High School Diploma -

West Carroll Junior/Senior High School
Atwood, TN
05.2012

Skills

  • Creative Problem Solving
  • CRM Software
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • De-escalation Techniques

Timeline

Call Center Customer Service Representative

Xtend Healthcare
01.2021 - 02.2022

Delivery Driver

Amazon
05.2020 - 12.2020

Technical Support Representative

Asurion
06.2019 - 12.2020

Dental Assistant

Premiere Dental Group
08.2017 - 11.2018

Lab Assistant

Access Dental Lab
03.2017 - 06.2019

Sales Consultant

AT&T
08.2014 - 05.2016

Direct Support Professional Caregiver

Support Solutions Of Tennessee
11.2013 - 06.2015

Diploma - Dental Assisting

Remington College

High School Diploma -

West Carroll Junior/Senior High School

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Tabitha King