Tabitha Kocian

Answered 10-20 incoming phone calls per day to process requests, transfer calls, or relay messages to appropriate personnel.

• Greeted guests in with friendliness and professionalism.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Demonstrated adaptability by quickly mastering new software applications for various tasks.

• Kept bar presentable and well-stocked to meet customer needs.
• Served high customer volumes during special events, nights, and weekends.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Contributed to event success, planning beverage menus and efficiently serving large groups.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas for optimal guest experience.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Increased sales significantly by upselling higher-end products to customers.
• Checked guests' identification before serving alcoholic beverages.