TABITHA KREBS
Madison Heights,VA
Summary
Dynamic Billing Supervisor with over 7 years of expertise in accounts receivable, invoicing, collections, and payment processing. Proven ability to optimize billing operations and lead teams while ensuring financial accuracy through meticulous documentation and contract review. Recognized for driving process improvements that enhance productivity and deliver exceptional client-focused service. Committed to maintaining HIPAA compliance, fostering organizational efficiency, and upholding high-performance standards, with a reputation for reliability, effective communication, and strategic problem-solving.
Overview
11
11
years of professional experience
Work History
RCM Billing Team Lead
Lifebulb, LLC
11.2025 - Current
- Streamlined billing procedures, resulting in reduced processing times and improved cash flow management.
- Directed efforts to resolve customer disputes promptly, enhancing overall customer satisfaction.
- Leveraged advanced knowledge of industry-specific software tools to troubleshoot and resolve technical issues; minimizing downtime for essential billing operations.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Billing Supervisor
Thriveworks Counseling
Lynchburg, VA
03.2022 - 11.2025
- Supervise a team of 20+ employees in billing and AR functions
- Apply third-party payments and maintain contract POC communications
- Create and analyze financial reports, including receivables aging and write-offs
- Enhance department performance with evaluations and coaching
- Mentored team members, fostering skill development and enhancing departmental performance.
- Supervised billing processes to ensure accuracy and compliance with company policies.
- Developed training materials for new hires, facilitating smooth onboarding and integration into workflows.
- Collaborated with cross-functional teams to resolve complex billing issues efficiently.
- Analyzed billing data to identify trends, informing strategic decisions for process improvements.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
Billing Specialist
Thriveworks Counseling
Lynchburg, VA
07.2020 - 07.2022
- Manage client billing accounts for provider payments and reimbursements
- Verify insurance eligibility via various platforms (e.g., Availity, P-Verify)
- Update client records with accurate insurance and personal data
- Conduct virtual training for new hires
Optical Technician
Harman Eye Center
Lynchburg, VA
09.2016 - 07.2020
- Managed the optical department in a satellite office
- Assisted patients with eyewear selection, measurements, and dispensing
- Scheduled appointments and maintained accurate EMRs
- Oversaw vendor database and budget reporting for optical supplies
Patient Account Coordinator
Lincare Accounting
Forest, VA
08.2015 - 09.2016
- Adjusted denied patient claims and managed insurance communications
- Updated and maintained patient profiles and documentation
- Delivered professional service over the phone with patients and providers
- Utilized systems like Emdeon, Medforce, Humana portals, and NPI registry
Education
High School Diploma -
Amherst County High School
Amherst, VA06-2008
Skills
- Billing & Invoicing: Invoice Processing, AR/AP, Claims Processing, ICD-10, Payment Posting, EFT/ERA enrollment
- Team Leadership: Team Development, Strategic Decision-Making, Performance Coaching
- Systems & Tools: TherapyNotes, AdvancedMD, Salesforce, Help Scout, Microsoft Office Suite (Excel, Outlook, Word), Adobe Acrobat, Change Healthcare
- Insurance & Verification: P-Verify, Availity, NaviNet, PEAR Portal, Insurance Portals
- Customer Service: Client Engagement, Collections, Patient Coordination, Office Support, NICE system, RingCentral
- Compliance: HIPAA, Medical Terminology, Documentation Accuracy
- Software: Microsoft Excel, Word, Outlook, Adobe Acrobat, Zoom, Google
- Browsers: Internet Explorer, Chrome
- EHR Systems: TherapyNotes, AdvancedMD, Help Scout, Salesforce
- Insurance Tools: Availity, P-Verify, PEAR Portal, NaviNet, ChangeHealth Care, Medicare Provider Portal, Humana Tricare Provider Portal, NPI Registry, Medicaid Provider Portals
- Medical Coding Systems: CPT, ICD-10, HCPCS
Timeline
RCM Billing Team Lead
Lifebulb, LLC
11.2025 - Current
Billing Supervisor
Thriveworks Counseling
03.2022 - 11.2025
Billing Specialist
Thriveworks Counseling
07.2020 - 07.2022
Optical Technician
Harman Eye Center
09.2016 - 07.2020
Patient Account Coordinator
Lincare Accounting
08.2015 - 09.2016
High School Diploma -
Amherst County High School