Tabitha Lathan
Mt. Airy,GA
Summary
Highly organized individual with years working as Assistant to the Project Manager Commercial Landscaping Company. Experienced and committed to providing outstanding client service and support. Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Project Manager Assistant
SGS Landscape Consultants, Inc
08.2017 - Current
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and providing problem resolutions in highly demanding situations.
- Partnered with project team members to identify and quickly address problems.
- Documented project progress to fulfill project requirements and establish traceability.
- Updated customers and senior leaders on progress and roadblocks.
- Maintained timelines to keep teams on task and achieve schedule targets.
- Identified and resolved risks to minimize project disruption.
- Monitored and tracked project metrics and collected data to share with project members.
- Maintained open communication by presenting regular updates on project status to all parties.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Owner/Operator
Self-employeed
08.2010 - 08.2017
- Handled all Quickbooks data entry, accounts payables/receivables, invoicing, payroll, and general accounting functions.
- Managed day-to-day business operations.
- Scheduled lawncare maintenance at client properties.
- Cleaned client homes and businesses.
Dental Assistant
Dr. Robert Miller And Dr. Cary Miller
02.2002 - 09.2004
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and whitening trays.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared and positioned patients for procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, and impressions.
- Took x-rays, exposed, developed and mounted dental x-rays.
- Confirmed patient appointments.
Customer Service Representative
Windstream Communication
02.2001 - 01.2002
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Dental Assistant
Dr. Kent White
04.1999 - 02.2001
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sterilized rooms and prepped equipment and instruments for daily procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and whitening trays.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Took, exposed, developed and mounted dental x-rays.
Periodontal Surgical Assistant
Dr. John Taylor
05.1998 - 02.1999
- Arranged supplies and instrumentation to meet needs of surgeon.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Protected patients from infection by setting up and managing sterile operating fields.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Monitored patient comfort and safety during dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists by passing instruments, suctioning intraoral fluids, etc...
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Education
Nursing Science
Truett McConnell University
Cleveland, GAHigh School Diploma -
Habersham Central High School
Mt. Airy, GA05.1991
Skills
- Accounts Payable and Accounts Receivable
- Office Workflow Support
- Recordkeeping and File Management
- Office Support
- Time Management
- Electronic Filing System
- Customer Support Needs Assessment
- Inbound Phone Call Handling
- Scheduling Appointments
- Administrative Support
- Correspondence and Office Documents
- Permitting Requirements
- Hotel Accommodations
- Client Correspondence
- Receiving Shipments
- Booking Travel
- Planning Events
- Microsoft Publisher
- Strategic Planning
- Daily Logs
- Data Communications
- Punch Lists
- Administrative Procedures
- Office Cleaning
- Problem-Solving Techniques
- Status Updates
- Travel Coordination
- Calendar Management
- Filing
- Office Meetings
- Quotes Coordination
- Effective Written and Verbal Communication
- Expense Reimbursements Tracking
- Office Supplies and Inventory
- Team Meetings
- Employee Timesheet Processing
- Client Relationships
Timeline
Project Manager Assistant
SGS Landscape Consultants, Inc
08.2017 - Current
Owner/Operator
Self-employeed
08.2010 - 08.2017
Dental Assistant
Dr. Robert Miller And Dr. Cary Miller
02.2002 - 09.2004
Customer Service Representative
Windstream Communication
02.2001 - 01.2002
Dental Assistant
Dr. Kent White
04.1999 - 02.2001
Periodontal Surgical Assistant
Dr. John Taylor
05.1998 - 02.1999
Nursing Science
Truett McConnell University
High School Diploma -
Habersham Central High School
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