Tabitha Lee
Summary
Highly motivated. Laboratory Analyst Professional trained in a certified water laboratory for nine years. Reliable team-oriented individual with skills and experience whom is committed to a job well done. Providing great customer service while being self-motivated and being efficient in reaching goals in a timely manner. Recognized for performing laboratory tests and procedures requiring advanced technical skills and judgement in chemistry and microbiology. Motivated to learn, grow and excel in a management level position. Accepted and attending Southern New Hampshire University for an Environmental of Science Bachelor degree starting in June 2022.
Overview
48
48
years of professional experience
Work History
Water Laboratory Analyst
Henry County Water Authority
McDonough , Georgia
10.2013 - Current
- Retrieves compliance samples from the environment to obtain quality control within acceptable parameters.
- Prepared samples and assisted laboratory personnel in performing qualitative and quantitative analysis using analytical instruments, techniques and methods.
- Operated and troubleshot equipment, instruments and associated software and routinely performed quality control on instrumentation to comply with established specifications.
- Assisted in ordering laboratory supplies and necessities to maintain appropriate level of inventory.
- Cleaned and removed biohazard waste and inventory within laboratory to comply with health and safety regulations.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Wastewater Laboratory Analyst
Henry County Water Authority
McDonough , Georgia
03.2003 - Current
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Interpreted and documented results of tests into active databases and communicated results to internal personnel.
- Cleaned and sterilized tools and equipment to maximize sterility.
- Performed routine maintenance and calibration on testing equipment.
- Developed and audited practices, programs and reporting system metrics for optimal efficiency.
Customer Service Representative
Henry County Water Authority
McDonough , GA
03.2002 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Processed customer account payments.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Associate of Science -
Gordon State College
Barnesville, GA05.2002
Skills
- Regulator Submission Support
- Field work/Lab work independent oriented
- Microscopic Analysis
- Chemical Handling
- Quality Control/Quality Assurance
- Sample Preparation
- Professional and positive attitude demonstrated toward customer service
- Time Management
- Strong written/Verbal communicator
- Quick Learner
- Works independently with little or no direction to complete tasks and assignments
- Proficient in Excel and Word Document
Licenses
Water Laboratory Analyst - State of Georgia
Wastewater Laboratory Analyst - State of Georgia
Wastewater Class II Operator - State of Georgia
Additional Information
College Courses: Microbiology, Chemistry I, Chemistry II
GAWP Laboratory Committee Member
Attends annual symposiums/Conferences
EPA and Standard Methods Prep and Analysis
Timeline
Water Laboratory Analyst
Henry County Water Authority
10.2013 - Current
Wastewater Laboratory Analyst
Henry County Water Authority
03.2003 - Current
Customer Service Representative
Henry County Water Authority
03.2002 - Current
Associate of Science -
Gordon State College
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