Tabitha Lee
Lawrenceville,GA
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
5
5
years of professional experience
Work History
CEO/ Crochet Designer
Tab-agrumi Crafts
03.2019 - Current
- Responsible for the design of products to meet customer needs
- Work with school systems for the sale and purchase of items
- Gather and buy materials needed to complete the project
- Identify design requirements for each project.
Customer Service Representative
Foundever
02.2023 - 04.2023
- Interact with customers, clients, insurance carriers, and internal sources to provide coverage, file claims, and answer questions about the status.
- Managed approximately 30-40 incoming calls a day.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Team Member/ Customer Service Rep
Joann Fabrics
08.2021 - 12.2022
- Responsible for the unpacking, tagging, and shelving of merchandise
- Resolved customer complaints and concerns
- Utilized company purchasing software to assist customers with purchases
- Provided hands-on training for new employees.
- Maintained up-to-date knowledge on store promotions and sales events, informing customers about potential savings opportunities.
- Utilized product knowledge to assist customers in locating items throughout the store efficiently.
- Streamlined the checkout process for quicker transactions, resulting in shorter wait times for customers.
Front-end Grocery Cashier
Kroger Supermarket
05.2021 - 07.2021
- Tracked inventory to locate items for customers. Assisted customers with bagging groceries and provided prompt and courteous service.
- Maintained up-to-date knowledge on store promotions and sales events, informing customers about potential savings opportunities.
- Supported overall store operations by performing various duties such as stocking shelves, and assisting with inventory control when necessary.
- Exercised attention to detail when verifying IDs for age-restricted purchases, adhering to legal requirements and company policies.
Education
Pet Groomer Certification -
Penn Foster
Scranton, Pennsylvania03.2024
Bachelor of Science -
Georgia Gwinnett College
Lawrenceville, Georgia12.2020
Diploma -
Dacula High School
Dacula, Georgia05.2019
Skills
- Strong Retail Experience
- Strong interpersonal skills
- Time management due to a fast-paced, demanding work environment
- A collaborative work style, fostering cooperation and teamwork
- Data entry 45 wpm with an accuracy of 95%
- Quick learner with a fast response time
- Active Listening
- Problem-solving abilities
Timeline
Customer Service Representative
Foundever
02.2023 - 04.2023
Team Member/ Customer Service Rep
Joann Fabrics
08.2021 - 12.2022
Front-end Grocery Cashier
Kroger Supermarket
05.2021 - 07.2021
CEO/ Crochet Designer
Tab-agrumi Crafts
03.2019 - Current
Pet Groomer Certification -
Penn Foster
Bachelor of Science -
Georgia Gwinnett College
Diploma -
Dacula High School
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