Summary
Overview
Work History
Education
Skills
Timeline
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Tabitha Maciel

Vista,CA

Summary

I have 10+ years in the hospitality industry. I am diligent with my work, responsible towards my duties and genuinely motivated in all aspects of sales and customer service. I pride myself as being hard working, reliable, honest and exceptionally personable with great customer service qualities. Im also extremely adaptable, energetic, persuasive and a fast learner. I have substantial experience working in fast-paced environments and have always been a solid team player with a great, positive attitude.

Overview

9
9
years of professional experience

Work History

Server

Joes Crab Shack - CA
01.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Cocktail Server

Mr. Peabody's
06.2022 - 01.2025
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.

Bartender

55 YardLine
08.2019 - 11.2023
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Assisted with inventorying beverage stock and bar supplies.
  • Upheld strict regulations for safe alcohol service and food safety.

Bartender

Rockin Baja Lobster Cantina
07.2016 - 09.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Boosted beverage sales, designing and promoting range of signature cocktails.

Education

No Degree - Phlebotomy

Phlebotomy U
San Diego, CA
06-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Service prioritization

Timeline

Server

Joes Crab Shack - CA
01.2025 - Current

Cocktail Server

Mr. Peabody's
06.2022 - 01.2025

Bartender

55 YardLine
08.2019 - 11.2023

Bartender

Rockin Baja Lobster Cantina
07.2016 - 09.2022

No Degree - Phlebotomy

Phlebotomy U

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