Summary
Overview
Work History
Education
Skills
Timeline
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Tabitha Malone-Meade

Indianapolis,US

Summary

Customer service specialist with experience in lead generation, customer relationship development, and sales. For increased productivity, skilled in document digitization, office modernization, and data organization. Addressing and resolving data problems to complete uploads in a well-coordinated and detail-oriented manner. High-end fashion knowledge Proofreading Cheerful and energetic Professional telephone demeanor Reading comprehension Dependable and reliable Data entry Research Lotus Notes High-energy attitude Critical thinking Proficient in MS Office Credit card processing Medical terminology knowledge Microsoft Word Scheduling Data collection Effective team player Active listening

Overview

12
12
years of professional experience

Work History

Automated Logistical Specialist

Indiana Army National Guard
12.2011 - 12.2020
  • Created and maintained records, which included stock lists, inventory and material counts.
  • Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
  • Organized material distribution and transportation logistics in accordance with executive direction.
  • Established operations procedures and complied with military policies.
  • Supervised personnel in supply, services, materials management and logistical operations.
  • Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.

Customer Representative

Anthem Blue Cross Blue Shield
08.2021 - Current
  • Provided excellent customer service by quickly resolving issues and responding to inquiries
  • Identified problems and took the necessary steps to resolve them quickly
  • Explained the features, disadvantages, and benefits of 24 different policies to promote insurance sales
  • Assisted members with question in regards to their benefits and coverage for both Medicare and
  • Medicaid
  • Assisted providers with their billing concerns assisted member with questions about their cover for different testing and documented everything in the systems for anthem.

Pharmacy Technician

Walmart
10.2020 - 04.2021
  • Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low
  • Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems
  • Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors
  • Stocked, labeled, and inventoried medication to keep accurate records
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Education

Associate of Applied Science - Assisting

Ultimate Medical Academy
09.2020

Associate of Science - Medical Assistant

Harrison College
03.2018

Skills

  • RFID Tracking
  • Accounting Maintenance
  • Heavy Lifting
  • Inventory Supplies
  • Reading Comprehension
  • System Implementation
  • Microsoft Word
  • Speaking
  • Spreadsheets
  • Active Listening
  • Document and Records Management
  • Filing

Timeline

Customer Representative

Anthem Blue Cross Blue Shield
08.2021 - Current

Pharmacy Technician

Walmart
10.2020 - 04.2021

Automated Logistical Specialist

Indiana Army National Guard
12.2011 - 12.2020

Associate of Applied Science - Assisting

Ultimate Medical Academy

Associate of Science - Medical Assistant

Harrison College

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Tabitha Malone-Meade