Summary
Overview
Work History
Education
Skills
Timeline
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Tabitha Mancinelli

Tabitha Mancinelli

Atlanta,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Federal Loan Source
03.2018 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Housekeeper

Inn Town Homes and Apartments
02.2023 - 10.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Stocking Associate

Walmart
06.2021 - 03.2024
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.

Assistant Manager

Letitia’s Boutique and Galleria
08.2011 - 01.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Sociology

St. Petersburg College
Clearwater, FL

Social Psychology

St Petersburg College
St. Petersburg, FL

Skills

  • Customer service
  • Housekeeping
  • Residential cleaning
  • Excellent oral and written communication
  • Deep cleaning expertise
  • Customer-oriented
  • Complex Problem-solving
  • Guest relations
  • Inventory control
  • Building maintenance
  • Multitasking and organization
  • Detail-oriented

Timeline

Housekeeper

Inn Town Homes and Apartments
02.2023 - 10.2024

Stocking Associate

Walmart
06.2021 - 03.2024

Customer Service Representative

Federal Loan Source
03.2018 - 12.2022

Assistant Manager

Letitia’s Boutique and Galleria
08.2011 - 01.2018

Sociology

St. Petersburg College

Social Psychology

St Petersburg College

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Tabitha Mancinelli