Tabitha Mariani

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Managed calendars, scheduled meetings, and coordinated daily operations for executives
• Served as a primary point of contact for clients, maintaining professional and timely communication
• Handled sensitive and confidential client information with discretion and accuracy
• Assisted clients with documentation and information needed for business funding
• Organized projects, tracked deadlines, and prepared summaries and talking points
• Supported podcast production by organizing topics, timelines, and schedules

• Supervised and trained new employees, ensuring adherence to company policies
• Coordinated staff schedules and adjusted assignments to meet operational needs
• Delivered consistent, high-quality customer service in a hospitality setting
• Addressed customer concerns professionally and resolved issues effectively
• Maintained positive client relationships through clear communication and problem-solving