Tabitha Martinez
Vinita,OK
Summary
Highly skilled, compassionate, and customer focused customer service specialist with 20+ years experience in multiple levels of the customer service industry. Expert at ensuring the integrity of information, data entry, collaborating with others when needed, as well as committed to balancing company goals while effectively assisting in striving to find satisfactory solutions. Seeking a position with a company looking to add a positive asset through administrative and/or client support.
Overview
13
13
years of professional experience
Work History
Team Member
Love's Travel Stops & Country Stores Inc.
09.2021 - 08.2023
- Greeted arriving customers professionally and cheerfully so as to maintain positive environment.
- Performed quality customer service to 150+ customers, both in person and via, in English as well as Spanish, implementing as many options as possible to meet various customer needs.
- Managed electronic POS systems while assisting customers with checkout processes including receiving payments by cash, credit card, and checks, giving receipts and correct change when necessary, as well as ensuring all payments are stored and deposited safely and accurately.
- Assisted Operations Managers and Inventory Manager teach and enforce company policies and standards.
- Increased sales by strategically designing and organizing displays that drew attention to featured items.
Home Health Aide/Personal Care Attendant/Direct Se
Southeast Kansas Independent Living
08.2010 - 07.2021
- Managed day-to-day care by assisting and/or performing personal care and hygiene routines, including bathing, dressing, and grooming, when client was unable to do so independently.
- Regularly measured client's vital signs, including temperature, blood pressure, heart rate, oxygen, and blood sugar, so as to support client health through regular check-ins and monitoring of known conditions and new symptoms.
- Transported and accompanied client on personal errands, including medical/wellness appointments, grocery shopping, and different recreational trips.
- Performed general housekeeping/daily tasks such as vacuuming carpets, washing dishes, personal laundry, laundering/changing bed linens, as well as preparing and serving meals for breakfast, lunch, and dinner.
- Prepared client's medications for week to ensure accurate dosages as well as administered medications at prescribed intervals to adhere to treatment plans.
- Improve client's attitude and perspective by offering companionship, encouragement, and emotional support each day. This was achieved by listening to client's needs and concerns, exchanging stories, playing games to fill long days, and encouraging/supporting client in their exploration of new activities and social events.
Assistant Restaurant Manager/Cashier Team Lead
El Vallarta Mexican Restaurant
09.2017 - 05.2019
- Greet and seat 200+ parties each shift with friendliness, efficiency, and professionalism. When necessary, would also monitor table availability and maintain list of parties waiting so as to be able to accurately update customers about any wait times.
- Recorded orders, recited menu options and offered recommendations so as to provide exceptional and friendly service to all guests.
- Communicated with kitchen staff in Spanish about customer orders.
- Mixed and served alcoholic beverages, such as cocktails and margaritas, as well as prepared nonalcoholic specialty drinks, including flavored lemonades and teas.
- Built positive relationships with customers to increase repeat business.
- Filed new hire paperwork for 25+ employees in compliance with company and government documentation requirements.
- Established and maintained relationships with vendors by placing orders for inventory/supplies and equipment for 2 departments, accurately recording purchases so as to reduce reconciliation discrepancies. Also served as primary point-of-contact for vendor inquiries.
- Received and accurately processed 15+ vendor invoice payments on weekly basis as well as reconciled and batched payments on daily basis.
Education
High School Diploma -
Parsons High School
Parsons, KSSkills
- Customer Service
- Positive Attitude
- Complaint Resolution
- Data Collection
- Data Entry
- POS proficiency
- English and Spanish Language
- Interpersonal Communication
- Time Management
- Medical Terminology
- Prescription Medications
- Patient Confidentiality
- Accounts Payable/Receivable
- Organization
- Bookkeeping and Reconciliation
Timeline
Team Member
Love's Travel Stops & Country Stores Inc.
09.2021 - 08.2023
Assistant Restaurant Manager/Cashier Team Lead
El Vallarta Mexican Restaurant
09.2017 - 05.2019
Home Health Aide/Personal Care Attendant/Direct Se
Southeast Kansas Independent Living
08.2010 - 07.2021
High School Diploma -
Parsons High School
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