Tabitha Martinez
Prescott
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance client satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Hicks Dental Group
05.2025 - Current
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Maintained organized appointment schedules, optimizing time management for staff and clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments, enhancing information flow and operational efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
Birth to Five and DCS Clinical Coordinator
Child & Family Support Services
05.2024 - 04.2025
- Built strong relationships with patients and families for optimized care satisfaction.
- Collaborate with families to create an effective support plan
- Worked as part of a collaborative team to address the changing needs of children and families.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Documented interventions, assessments, and progress reports on a database to enable tracking history and maintain consistent records.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Documented patient information, progress notes, and treatment plans.
- Assist with the crisis line and responded to calls
- Collaborated with the client's support system and other allied specialists to implement positive interventions.
- Learned specialized behavior approaches to implement behavioral strategies.
- Coordinated care between the support team and outside referral agencies.
- Managed a caseload of approximately 25 clients
Branch Director
Boys & Girls Club of the Valley
03.2023 - 05.2024
- Assist with 21st Century Grant
- Manage Club budget
- Supervise Full-Time staff
- Manage and fulfill program commitments
- Manage club yearly goals
- Provide coaching to staff and members
- Communicate with teams to ensure Club Safety
- Maintain relationships with partners and schools; conduct meetings about member behaviors and educational progress
- Initiate Emergency Response Plan when necessary
- Assist at other branches and in programming when needed
- Engage in committees and ensure club involvement
- Develop and implement behavior contracts and behavior support plans when necessary
- Conduct Parent orientations and meetings about member expectations and behaviors in the program
- Supported 7 employees by answering questions and providing one-on-one mentoring.
- Developed strategic plans for day-to-day operations.
- Established lasting relationships with families by showing appreciation and inviting feedback on products and services.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Program Director
Boys & Girls Club of the Valley
07.2021 - 03.2023
- Manage Program supply budget and administration
- Average attendance has increased from 94 to 155 in the year I have been Program Director
- Attend monthly community partner meetings
- Initiate Emergency Response Plan when necessary
- Manages branch during Branch Directors absence.
- Ensures branch is up to Safety Standards
- Entering program data in KidsTrax
- Interviewing and hiring staff
- Managing staff timecards
- Run safety drills
- Asist with Food Program
Branch Administrative Coordinator
Boys & Girls Club of the Valley
08.2020 - 07.2021
- Plan and engage teens in programs and activities
- Participate in Youthforce Committee
- Open and close Teen Center
- Ensure the safety of teens and other staff
- Establish relationships with club and community members
- Assist in other program areas as needed (ie. Food Program, Front Desk)
- Greet and maintain contact with club members and parents
- Coordinate with parents about club updates and payments
- Utilize KidsTrax to track memberships and enter member information
- Coordinate with schools about transportation and programs offered at the Club
- Open and close the club
- Ensure the safety of the members and staff
- Completed member attendance daily for 80-plus kids
- Received and answered 30 calls a day
Teen Activity Lead
Boys & Girls Club of the Valley
08.2019 - 08.2020
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Supervised youth and maintained security for each child under care.
- Took part in sports, games, and movie nights with children.
- Assisted with educational needs through tutoring and homework assistance.
- Supervised youth in an engaging environment to promote security and safety for all ages.
- Encouraged children to discuss issues with each other without anger, which eased tense situations.
- Assist with managing the teen center of 20-plus teenagers
Clerical Bookkeeper
Star Bookkeeping Services
10.2017 - 10.2019
- Assist customers with purchases based on their needs Upkeep the store
- Open and Close the store and register
- Special order items out of stock for customers when requested
- Tracked business expenses and income while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Completed tax forms in compliance with legal regulations.
- Assist with the management of 10 client files
Dance Instructor
Edna Arts Center
08.2018 - 12.2018
- Assist customers with purchases based on their needs
- Upkeep the store
- Open and Close the store and register
- Special order items out of stock for customers when requested
- Plan and run a dance program at the art center for youth and their parents
- Create lesson plans and utilize the program facilities materials on hand
- Coordinate with the front desk about participants' absence
- Manage a parent and toddler class of up to 10 toddlers.
Education
High School Diploma -
McClintock High School
Tempe, AZ05.2016
Skills
- Customer Service
- Data Entry
- POS System
- Microsoft Office
- Organization
- CPR / First Aid Certification
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Receptionist
Hicks Dental Group
05.2025 - Current
Birth to Five and DCS Clinical Coordinator
Child & Family Support Services
05.2024 - 04.2025
Branch Director
Boys & Girls Club of the Valley
03.2023 - 05.2024
Program Director
Boys & Girls Club of the Valley
07.2021 - 03.2023
Branch Administrative Coordinator
Boys & Girls Club of the Valley
08.2020 - 07.2021
Teen Activity Lead
Boys & Girls Club of the Valley
08.2019 - 08.2020
Dance Instructor
Edna Arts Center
08.2018 - 12.2018
Clerical Bookkeeper
Star Bookkeeping Services
10.2017 - 10.2019
High School Diploma -
McClintock High School