Tabitha McCray

Promoted into a regional role to oversee business development efforts across a broader territory, driving census growth in underperforming markets.

• Maintain current top accounts and meet personal target goals.
• Guide and support a team of business development team, setting clear expectation and strengthen referral networks.
• Build and maintain relationships with healthcare systems, senior communities, and hospitals.
• Collaborate cross with clinical leadership to ensure seamless admissions, and compliance with hospice regulations.
• Report performance metrics to leadership, adjusting strategies to consistently exceed territory growth goals.
• Recognized for expanding territory performance in areas previously producing minimal referrals.

• Established and maintained strong referral sources with physicians, hospitals, and senior living communities
• Assisted in compassionate care and education to families navigating end-of-life care for their loved ones
• Managed approximately 30 to 50 incoming calls, emails and faxes per day
• Consistently met and exceeded monthly referral and admission goals through targeted outreach and account management.
• Managed clinical intake, pre-admission screenings, and insurance verification to ensure accurate and timely admissions.
• Represented hospice at networking events, health fairs, and community programs, building brand visibility and trust.
• Gained strong leadership skills by managing projects from start to finish.

• Reviewed patient records, conducted pre-admission screenings, and coordinated physician approvals.
• Created admission report for patient evaluation into IPR
• Managed referral pipeline from inquiry to hospital admission.
• Marketed rehabilitation services to hospitals and post-acute providers.
• Strengthened referral relationships using account-based strategies and CRM tools.
• Manager a high call volume and grow census at a rapid rate

• Conducted in-home assessments and coordinated follow-up services.
• Expanded agency visibility through partnerships, expos, and local outreach.
• Grew undeveloped territory in several regions
• Maintained and grew referral pipelines with hospitals, physicians, and assisted living communities.
• Managed social media presence and participated in SEO/marketing campaigns.
• Successfully grew census and expanded territory

• Assistant Service Manager / Service Advisor | Nov 2014 – Mar 2020
• Managed repair timelines, team workflow, and client expectations in a high-volume dealership.
• Advised customers on service needs, estimates, and preventative care.
• Maintained top-tier CSI scores through consistent, clear communication.
• Gained strong leadership skills by managing projects from start to finish.
• Improved lead-to-sale rates through proactive digital engagement.
• Skilled at working independently and with collaboratively in a team environment.
• Rental Coordinator | Sept 2014 – Nov 2014
• Proved successful working within tight deadlines and a fast-paced environment.
• Managed rental dispatch, vehicle inspections, and inventory readiness.
• Business Development / Internet Sales | Aug 2012 – Sept 2014
• Responded to online leads, scheduled test drives, and managed CRM conversions.
• Proven ability to learn quickly and adapt to new situations.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.