Summary
Overview
Work History
Education
Skills
Timeline
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Tabitha Meldrum

Modesto,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Prestige Sales Manager

Macy's
Pleasanton, CA
10.2023 - 01.2024
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Estee Lauder Counter Manager

Macy's
Pleasanton, CA
03.2023 - 10.2023
  • Determined cosmetic needs based on customer's personal features and preferences.
  • Educated clients on benefits of products with full consultation, including cosmetic application.
  • Assisted in daily store recovery and replenishment.
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
  • Implemented merchandising displays and promotional products to meet marketing standards.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Provide direction to Beauty Advisors regarding goals and objective.
  • Provide ongoing feedback and Coaching to Beauty Advisors

Sales and Service Team Leader

Sephora
Pleasanton, CA
04.2022 - 02.2023
  • Cash and safe handling- knowledge of DTS system, In charge of opening or closing tills. Management of all safe funds, stores' overall cash flow and maintained orders through Brinks and ensured tills were balanced.
  • Security bag checks for all employees as well as brand representatives
  • Brand Representative engagement, and creating clear formed touch base to create clear metrics objective overall client and team selling experience
  • Coordinating and approving brand events within store
  • Completing brand representative surveys in timely manner
  • Monitoring store metrics to ensure that they align with our store and corporate objectives. Leading team meetings and creating clear objective for team to adjust metrics where needed.
  • Ensuring that all clients and store employees are safe while on premises.
  • Beauty Studio Services- helping to pull in services, as well as making sure that all safety and hygiene protocols are met while services are being completed by licensed beauty advisor. Touching base with client before and after service to secure excellent client engagement. All Beauty Studio supplies kept up to date and in good supply. Make sure all licensed beauty advisors have their licenses kept up to date and stored and displayed properly.
  • Client engagement- Medallia client surveys, checking Medallia throughout day and handling clients in person, as well as over phone communication when receiving store detractor.
  • Responsible for creating employee of the month certificates.

Sales and Service Coordinator

Sephora
Pleasanton, CA
04.2021 - 04.2022
  • Overseeing client service at cash wrap, checking for credit card and Survey ask with team
  • Overseeing add ons at cash wrap as well as owning mini’s and more section. Encourages team to keep minis section up to date, well stocked, and with no holes.
  • Completes Cash wrap training and sets expectations for all onboarding hires.
  • Keeping team up to date on store metrics as well as monitoring where we could collectively improve.
  • Client engagement leader and overseeing stage in order to help support leads when and where needed.
  • Making sure that team has completed their weekly education and helping to support by providing retention checks with them.
  • Training and upkeep of all IT devices.
  • Sharing product knowledge with all licensed/Beauty Advisors to improve overall performance and multiworld selling.
  • Team education and development.

Beauty Advisor

Sephora Inside JCPenney
Reno, NV
10.2018 - 06.2020
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Processed payments, entering sales in register for prompt customer service.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Color and Skincare certified through Sephora inside JCpenny.

Education

Paralegal Studies - Extended Studies

University Reno Nv
Reno, United States
12.2019

High School Diploma -

Vista High School
San Pablo, United States
06.2002

Skills

  • Driving business growth
  • Friendly, positive attitude
  • Flexible
  • Team building
  • Leadership
  • Pos System
  • Cleaning Protocols
  • Strong Organizational Skills
  • Customer Service
  • Customer outreach
  • Relationship building
  • Reliable and trustworthy
  • Work ethic
  • Decision Making
  • Problem Solving
  • Communication Skills

Timeline

Prestige Sales Manager

Macy's
10.2023 - 01.2024

Estee Lauder Counter Manager

Macy's
03.2023 - 10.2023

Sales and Service Team Leader

Sephora
04.2022 - 02.2023

Sales and Service Coordinator

Sephora
04.2021 - 04.2022

Beauty Advisor

Sephora Inside JCPenney
10.2018 - 06.2020

Paralegal Studies - Extended Studies

University Reno Nv

High School Diploma -

Vista High School

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Tabitha Meldrum