Tabitha Mercado
San Antonio, Austin,TX
Summary
Accomplished and motivated executive with successful career history in business operations. Offering exceptional leadership and staff development skills proven to build trust and communicate effectively across all organizational levels. Coordinated with board members and C-suite executives to initiate and execute strategic business plans that achieve key objectives.
Overview
28
28
years of professional experience
Work History
Vice President of Community Management
Alamo Management Group
San Antonio, TX
01.2021 - Current
- Spearheaded business expansion, growing the portfolio from 80 to 250 communities (212.5% growth)
- Provided strategic leadership, directly advising the owner on operational improvements and growth strategies
- Enhanced client retention and satisfaction through optimized community management and service excellence
- Developed and implemented streamlined policies and procedures to drive efficiency and service quality
- Led a high-performance team, fostering leadership development and engagement across all levels
- Established key business partnerships to enhance service offerings and expand market reach
Director of Operations
Chick-fil-A
New Braunfels, TX
01.2007 - 01.2021
- Drove business growth, increasing revenue from $2 million to $9.5 million (375% increase)
- Oversaw multi-unit operations, ensuring high standards of customer service, staff performance, and financial health
- Led workforce development initiatives, creating strong leadership pipelines and career progression opportunities
- Implemented operational efficiencies that enhanced profitability and streamlined service delivery
- Managed budgeting and financial oversight to maximize profitability and sustainability
Operations Manager
Sonic Drive-In
North Carolina
01.1997 - 01.2007
- Led daily operations, workforce management, and financial performance improvements
- Increased revenue and customer retention through innovative service enhancements
- Strengthened employee engagement and productivity through effective leadership and development programs
Education
Bachelor of Business Administration -
University of Phoenix
12-2003
Skills
- Business Growth & Expansion
- Strategic Leadership and Vision
- Community & Property Management
- Board & Client Relations
- High-Performance Team Leadership
- Operational Optimization
- Policy Development & Implementation
- Operations management
- Recruiting and interviewing
- Performance monitoring and evaluation
- Team leadership
Timeline
Vice President of Community Management
Alamo Management Group
01.2021 - Current
Director of Operations
Chick-fil-A
01.2007 - 01.2021
Operations Manager
Sonic Drive-In
01.1997 - 01.2007
Bachelor of Business Administration -
University of Phoenix
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