Tabitha Miloncus
Kincaid,IL
Summary
Innovative professional skilled in creating and implementing marketing strategies, executing budgeting plans and utilizing market research to identify customer needs. Demonstrated ability in increasing brand visibility and market share. Possesses excellent communication and customer service skills.
Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of customer service and managing staff,
Overview
13
13
years of professional experience
Work History
Assistant Bar Manager/Head Bartender
Cork N Keg
2021.08 - 2023.11
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
Human Resources Specialist
Wells Fargo
2020.01 - 2023.03
- Currently working in the LSA department
- Working with keying in loans and making sure they are keyed correctly
- Researching to insure files are in the correct order to be purchased.
- Created and updated tracking spreadsheets using MS Excel.
- Organized and maintained critical communications.
- Multi-tasked and tracked multiple priorities in fast-paced environment.
- Edited, proofread and fact-checked content for accuracy.
Customer Service Representative
Marketing Alternatives
2017.08 - 2018.06
- Consulted with customers to up sell on previous and new purchases
- Follow latest trends in order to provide up to date information to customers
- Process customer payments on web and through each program
- Answering phones and assisting customers with questions or concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Bartender
Loading Zone
2016.05 - 2017.08
- Interacting with customers; taking orders and serving snacks/drinks
- Reciting recipes from memory and ability to apply them to orders
- Have exceptional social engagement with clients and being respectful and tentative to their needs
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Able to deal with unruly customers in polite and professional fashion.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Office Manager
Sundog Oil
2014.05 - 2015.09
- Answering phones and assisting prospects with questions or concerns
- Maintain a good customer service relationship with clients
- Responsibility for all job tasks being done correctly and safely up to company standards and regulations
- Keeping equipment available for use of my team
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
Sales Representative
Mosser Shoes
2013.04 - 2013.10
- Meet and exceeding sales goals on a monthly basis
- Assisting customers with medical and non-medical needs as far as shoe wear
- Maintaining a good customer relationship in order to have repeat business and up sell customers
- Maintain good computer skills.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Customer Service Representative Lead
Marketing Alternatives
2011.10 - 2012.05
- Consulted with customers to up sell on previous and new purchases
- Follow the latest trends in order to provide up to date information to customers
- Process customer payments on the web and through each program
- Answering phones and assisting customers with questions or concerns.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
Customer Service Representative
Marketing Alternatives
2010.10 - 2011.04
- Consulted with customers to up sell on previous and new purchases
- Follow latest trends in order to provide up to date information to customers
- Process customer payments on web and through each program
- Answering phones and assisting customers with questions or concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service
- Maintained up-to-date knowledge of product and service changes
Education
Some College (No Degree) -
Lincoln Land Community College
Springfield, ILHigh School Diploma -
Taylorville Senior High School
Taylorville, IL05.2012
Skills
- Proficient in Microsoft Office Applications
- Very customer oriented with great conflict resolution
- Very adaptable with change
- Sales experience in goal based environment
- Budget Management
- Conflict Resolution
- Time Management
- Inventory Management
- Social Media Marketing
- POS System Operation
- Team Leadership
References
References available upon request
Timeline
Assistant Bar Manager/Head Bartender
Cork N Keg
2021.08 - 2023.11
Human Resources Specialist
Wells Fargo
2020.01 - 2023.03
Customer Service Representative
Marketing Alternatives
2017.08 - 2018.06
Bartender
Loading Zone
2016.05 - 2017.08
Office Manager
Sundog Oil
2014.05 - 2015.09
Sales Representative
Mosser Shoes
2013.04 - 2013.10
Customer Service Representative Lead
Marketing Alternatives
2011.10 - 2012.05
Customer Service Representative
Marketing Alternatives
2010.10 - 2011.04
Some College (No Degree) -
Lincoln Land Community College
High School Diploma -
Taylorville Senior High School
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