Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Overview
16
16
years of professional experience
Work History
Paralegal
Wilson Law Firm, PLLC
07.2023 - Current
Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Edited and proofread legal documents to verify accuracy.
Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Preparing answers, providing documentation, and information for discovery request.
Prepare filings such as Motions, Orders, Applications, Witness & Exhibit Lists, Subpoenas, and other legal documents.
Conferred with clients and other involved parties to gather and track case information.
Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
Prepare Pardon and Parole Board Applications for submission.
Deputy Court Clerk
Pottawatomie County
10.2021 - 07.2022
Answer incoming calls and provide quality customer service not only via telephone, but in person as well
I do this by fulfilling the customer's request or inquiry
Collect court fines and fees and receipt the transaction
Reconcile cash drawer at end of day with receipts
Updates Court schedules for Probate, Guardianship, Forcible Entry, and Small Claim Dockets
Maintains high level of professionalism and confidentiality
Open new cases, collect filing fees &/or service fees, file new case
Process paperwork for cases including File Stamp &/or Certify Stamp and Seal
File and upload all paperwork for the following case types: Juvenile Deprived, Juvenile Delinquent
Mental Health, Divorce, Child Support, Grandparent Rights, Adoption, and Paternity
Retrieve signatures from Judges on Orders to file
Transfer cases to and from other county jurisdictions
Research case management system to retrieve court case information
Issue Summons
Issue Marriage License
Opens and verifies mail; receipt every mail-in payment transaction; scan into the appropriate file and save image
Respond to any requests in a timely manner including certifying documents
Receive and route calls to appropriate department when needed
Stay at Home Mother
05.2017 - 10.2021
Oversaw day-to-day activities of children in home accurately and efficiently
Worked with children to improve life choices.
President's Assistant & Loan Assistant
First United Bank & Trust
10.2016 - 05.2017
Provided administrative support to loan officers and Branch President
Rapid 10-Key Data Entry
Banking Financial Software
Social Perceptiveness
Compliance, Banking Laws and Regulations
Active Listening
Critical Thinking
Excellent Communication Skills
Exercising Discretion
Financial Services
Hospitality and Accommodation
Supervising Tellers
Fraud Identification
Team Cooperation
Sorting and Filing
Policy and Procedure Adherence
Customer Loan Processing
including closing and booking loans, preparing loan worksheets, collecting and ordering necessary documents such as title work, liens
EFS, and UCC, commercial paperwork
Worked on Exception list to clear
Reviewed all loan documents to ensure proper signature(s), dates, and other relevant data
Answers inquiries concerning loan processing and account information
Provided NADA values to customers
Uploaded and funded closed loans
Loan Assistant
BancFirst
09.2016 - 10.2016
Assisted lending staff with daily responsibilities such as document collection, closing loans, and telephone/personal interaction with customers and third party vendors -Produced loan documents using Decision Pro
-Maintained open communication with lending staff and third party vendors and customers on the status of loans -Reviewed closing documents prior to funding to ensure any pending items were addressed -Corresponded with borrower and/or insurance agency for lapsed or expired insurance
-Coordinated with borrower to ensure financial statements and other financial information is kept up in file -Worked on clearing exceptions for lenders
Dean's Assistant
Oklahoma Baptist University
11.2015 - 09.2016
Provide administrative support to the Dean of the Business College and all
Faculty members
Answer telephone, take accurate messages and distribute appropriately or resolve problems/inquiries
Reserve classroom, auditorium, computer labs, and conference rooms and keep calendar updated
Make deposits, enter purchase orders, and check requests to guarantee bills are paid
Proctor exams for professors
Set up and arrange lecturers, forums, and luncheons
Prepare and send out Alumni Newsletter
Maintain classroom schedule including creating, deleting, and updating courses and classroom assignments
Open, sort, distribute mail to the appropriate faculty member
Schedule appointments for the Dean
Client Advisor Assistant
Arvest
04.2013 - 11.2015
Asset Management
Enter, review, report, and analyze data in proprietary client databases
Create and maintain client files containing highly sensitive and confidential client information
Seek solutions to assist with the resolution of issues
Provide administrative support for the Client Advisor during meetings with clients for periodic investment performance reviews and on client file maintenance request
Implement such changes with AAM, Arvest Bank, and third party wholesalers to ensure accurate records
Answer telephones and take accurate messages, or resolve/refer problems and inquires as appropriate
Open, sort, collect, send and distribute mail for the Client Advisor and/or the department
Transcribe and type letters, memos, reports, etc
For the Client Advisor and other department
Schedule requested appointments for the Client Advisor as well as followup appointments
Assist in setting up and arranging client seminars under supervision of Advisor
Prepare all paperwork and process for client meetings or any telephone requests
President's Assistant & Loan Service Representative
First State Bank
04.2010 - 09.2012
Underwrote, produced documents, and closed loans
Uploaded loans into computer system
Prepared correspondence letters for loan officers
Prepared and filed Lien, EFS, and UCC filings
Ordered Force Placed Insurance policies, cancellations, maintenance, and claims
Safe Deposit Box Attendant
Answered phones and dispersed calls to appropriate department
Notary Public
Prepared monthly Rate Sensitivity & Dependency Ratio report
Produced loan denials and mail to customers
Pulled credit reports
Ordered appraisals, abstracting, flood determinations, attorney opinions, title reports, and home inspections
Prepared Pre documents including Good Faith Estimate for Real Estate loans
Generated pending denials or counter offers on Real Estate loans and mail to customer
Filed mortgage releases
Filed mortgage extensions
Pulled Property Taxes for Real Estate loans
Worked with closer and produced final Real Estate Documents for closing
Ordered and maintenance debit cards
Financial Service Representative
Arvest Bank
11.2008 - 04.2010
Contributed in the achievement of branch sales goals by selling products to new and existing customers
Provided customer service by identifying problems, needs, and opportunities for customers and fulfilling their requests
Opened, closed, and maintenance accounts for customers and processed paperwork with accuracy
Handled customer transactions quickly, accurately, and efficiently adjusting speed to traffic flow whether in teller line or at FSR desk
Ordered and maintenance debit cards
Filed disputes on customers accounts
Produced stop payments on customer accounts
Lockbox Clerk
Arvest Bank
07.2008 - 11.2008
Sorted mail, processed accounts, and prepared deposit tickets to meet daily and hourly deadlines
Opened mail and extracted contents according to customer specific instructions
Accurately processed and deposited checks and invoices received by mail
Securely emailed all scanned parts of deposits and Estimation of Benefits to customers as well as mailed originals to customers
Assistant Branch Manager
Arvest Bank
12.2007 - 07.2008
Worked directly with customers and/or associates to handle complaints and objections
Managed schedule and time off requests for seven tellers
Prepared and presented 90 day and annual employee evaluations
Monitored use of policies and operating procedures
Opened, closed, and maintenance new accounts and deposit services and completed corresponding paperwork
Assisted customers to reconcile accounts and resolve inquiries on all types of accounts
Performed teller audits, vault audits, and ATM audits
Assisted Branch Manager with monthly branch audit
Balanced vault and teller drawer daily with accuracy
Ensured the efficiency and effective operation of the branch in absence of Branch Manager
Processed customer transactions promptly, minimizing wait times
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Answered telephone inquiries on checking and savings accounts, loans and lines of credit
Identified sales opportunities and referred customers to branch partners in financial services
Stocked supplies for customers and personal teller station
Maintained friendly and professional customer interactions
Counted, verified and handled bank deposits and armored car transactions
Established rapport with new clients to increase satisfaction and loyalty.
Education
High School Diploma -
Dale High School
05.2002
Skills
Microsoft Word, Excel, Power point(20 years)
Word Perfect
Mortgage Loan
Lending
Administrative Assistant
Filing
Outlook
Scheduling
Bookkeeping
Asset Management (Financial Advisor Assistant)
Account Reconciliation
UCC Law
Underwriting
Typing (20 years)
Front desk
Communication skills (20 years)
Notary Public (5 years)
Certifications and Licenses (prior NMLS)
Driver's License
Assessments
Retail customer service — Proficient
Comprehending and responding to retail customer needs
Managing the candidate sourcing and selection process
Development in any professional field
Reading Comprehension
Identity Checks
Strong Sense of Banking Ethics
Cash Handling Expertise
Financial Transactions
PROFESSIONAL SUMMARY
Dedicated administrative professional with successful experience in fast-paced office settings Hardworking team player with expertise in completing various clerical tasks and offering staff support Responsible, punctual and productive professional when working with little to no supervision
Timeline
Paralegal
Wilson Law Firm, PLLC
07.2023 - Current
Deputy Court Clerk
Pottawatomie County
10.2021 - 07.2022
Stay at Home Mother
05.2017 - 10.2021
President's Assistant & Loan Assistant
First United Bank & Trust
10.2016 - 05.2017
Loan Assistant
BancFirst
09.2016 - 10.2016
Dean's Assistant
Oklahoma Baptist University
11.2015 - 09.2016
Client Advisor Assistant
Arvest
04.2013 - 11.2015
President's Assistant & Loan Service Representative