Tabitha Moore
Baltimore,MD
Summary
Dedicated and enthusiastic professional with a strong background in delivering exceptional customer service. I bring a solid foundation and a passion for making a positive impact on patient care. As an entry-level candidate, I am committed to applying my strong communication skills, attention to detail, and adaptability to thrive in a healthcare environment while continuously expanding my knowledge and expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Engagement Specialist
Bon Secours Mercy Health
07.2022 - 02.2024
- Handle inquiries regarding registration, appointment scheduling, general information, clinical connection, work queue, and messaging
- Manage inbound and outbound patient inquiries through various channels
- Provide frontline customer support, resolving most issues, and escalating complex inquiries
- Update appointment notes and register patients efficiently
- Ensure excellent patient care delivery
- Maintain performance stability and positive relationships
- Adhere to organizational policies
- Demonstrate self-initiative and reliability.
Corporate Receptionist
Allegis Group
07.2021 - 06.2022
- Efficiently and clearly address queries as the initial point of contact for information seekers
- Provided support contributing to service enhancement and operational improvement
- Skillfully handled approximately 150 daily phone calls, including customer complaints, while maintaining professionalism
- Handled incoming emails and calls, promptly addressing requests and providing solutions
- Contributed valuable insights to refine and advance service quality
- Utilized diverse programs effectively to address and resolve customer concerns.
Relief Manager
Public Storage
08.2018 - 06.2021
- Consistently exceeded monthly sales quotas, leading to a notable 5% revenue growth by acquiring an average of 65 new customers monthly
- Played a pivotal role in developing new team members, ensuring their successful integration and performance within the company
- Provided excellent assistance to clients in person and over the phone, effectively managing and resolving complaints for high customer satisfaction
- Maintained accurate call records in adherence to standard procedures, documenting all interactions comprehensively
- Handled sensitive information with discretion, building trust among colleagues and clients
- Managed filing, record-keeping, and document management efficiently, facilitating easy retrieval and accessibility.
Education
High school diploma -
Easton High School
Easton, MD06.2006
Skills
- Customer Relationship Management (CRM)
- Epic
- Salesforce
- Document Management
- Account Management
- Appointment scheduling
- HIPAA
- Insurance verification
- Phone triage
- Sales
- Team management
- Issue Resolution
- Attention to Detail
- Multitasking
- Communication skills
- Intermediate knowledge of Microsoft Office Suite
Certification
Medical Billing & Coding Essentials
Coursera-Medcerts 2023
Timeline
Patient Engagement Specialist
Bon Secours Mercy Health
07.2022 - 02.2024
Corporate Receptionist
Allegis Group
07.2021 - 06.2022
Relief Manager
Public Storage
08.2018 - 06.2021
High school diploma -
Easton High School