Driven individual with track record in delivering top-notch customer service, resolving customer issues, and increasing customer satisfaction. Skilled in problem-solving and quickly learning new technologies.
Overview
4
4
years of professional experience
Work History
Team Member
Einstein Bros. Bagels
04.2021 - 02.2022
Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
Communicated effectively with customers, supervisors, and team members.
Performed opening and closing duties, including store cleaning and restocking.
Arrived on time for shifts and adhered to company dress code guidelines.
Assisted new employees during training sessions.
Built relationships with customers through providing accurate information on products or services offered.
Provided support to team members to ensure all goals were met in a timely manner.
Sorted, labeled, and dated merchandise to prevent expirations and product losses.
Counted money in cash drawers and communicated correct amounts to supervisors for reports.
Cashier
Ole Smoky Candy Kitchen
11.2020 - 03.2021
Operated cash register and accurately processed payments, returns, and exchanges.
Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Monitored customer traffic and proactively addressed potential issues.
Provided product information and resolved concerns to assist customers.
Offered assistance to customers in locating desired items.
Resolved customer complaints in a timely and professional manner.
Helped customers locate merchandise and answered questions about products.
Crew Member
The Hill
02.2020 - 08.2020
Worked front counter, and all other areas of the store.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Carhop Server
Sonic
04.2018 - 03.2019
Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.