Tabitha Nallie
Montgomery,TX
Summary
With over 10+ years of experience, I am a proactive and professional individual with extensive knowledge in customer-driven management and long-range planning. Throughout my career, I consistently meet challenges in complex organizations, relying on collaborative skills to contribute to company growth and success. I have a proven track record of delivering results in fast-paced environments, even when faced with ambiguity. Exceptional command in delivering results, achieving win-win outcomes, and effectively navigating cross-functional teams sets me apart as a management professional.
Overview
28
28
years of professional experience
Work History
Attendance Clerk
Irving L. Branch Elementary School
08.2024 - 02.2025
- Developed exceptional time management, relationship building, and organizational skills from working in busy school setting.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Input daily attendance information into office database for 385-student school.
Small Business Owner, Laser Engraving & Design
McNallie Handicrafts, LLC
01.2022 - 02.2025
- Managed all business ownership and operational management, keeping the business running smoothly
- Analyzed data from various sources to make informed pricing strategies and product offerings decisions
- Identified potential areas of improvement within the organization and developed plans for addressing them effectively
- Researched current markets to identify customer needs and preferences
- Analyzed sales data to identify trends and develop plans to capitalize on opportunities
- Performs regular maintenance on the engraving machine to ensure optimal performance
- Conducted quality checks of finished products to guarantee the accuracy of design specifications
- Analyzed complex customer drawings or sketches to determine best approach for successful production
- Created detailed designs using Inkscape software for customer approval before production runs
- Kept abreast of industry trends to recommend alternative materials or techniques when necessary
- Operated computer-controlled machinery to produce engraved products with efficiency and precision
- Provided recommendations for cost-effective solutions for customers' engraving needs
- Maintained a safe and clean working environment by adhering to all safety protocols
- Processed customer requests quickly and efficiently while maintaining high-quality standards
- Developed creative ideas for new product designs based on customer feedback
- Troubleshot any technical issues that arose during the engraving process
Stay-at-Home Parent
Self-Employed
05.2021 - 07.2021
- Maintained household, Key component to orchestration of a Permanent Change of Station (PCS): Prepared home for moving company
- Arranged temporary living facilities
- Procured housing for the next duty station
- Prepared anxious animals for moving
Personnel Assistant II/DEERS Site Lead
Red River Science & Technology
05.2020 - 05.2021
- Directly assisted Flight Commander and military personnel flight (MPF) superintendent in management of the customer service section administrative support program functions
- Serves as the organizational point of contact and liaison with the personnel flight on customer service personnel issues
- Performs other clerical and administrative work in support of the office/organization
- Also, a Super Verifying Official/clerical expert in processing Defense Enrollment and Eligibility Reporting System (DEERS)/Real Time Automated Personnel Identification System (RAPIDS) Common Access Card (CAC) support services with Site Security Manager (SSM) responsibilities
- Has extensive knowledge of DEERS/RAPIDS/CAC processing tasks
- Provided general guidance on awards/decorations and processed award recommendations promptly for active duty military personnel
- Updated MilPDS with current award and decoration data
- Verified and processed inquiries concerning entitlements to prior awards and decorations and corrected decoration discrepancies
- As the site lead, liaison between Red River S&T and the customer, 49 Force Support Squadron
- Provides weekly and monthly metrics for the customer service section
- Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
- Maintained and provide periodic statistics on timeliness as required by MPF Commander, weekly
- Acquire and maintain the stock of medals and binders IAW AFI 36-2803 unless directed by Wing leadership
- Leadership and mentoring skills
- Ability to research, collect data, and possess excellent reporting skills
- Ability to effectively plan, implement, and manage assigned programs and functions
- Ability to establish and maintain effective working relationships with individuals at all levels of the organization
- Work independently and as a team to ensure proper work practices
- Has excellent organizational skills and strong attention to detail
- Always maintained a high level of confidentiality
- Able to work under pressure
- Able to meet strict deadlines
Personnel Assistant I/Customer Service Representative
Red River Science & Technology
01.2019 - 05.2020
- Verifying official for DEERS program with Site Security Manager (SSM) responsibilities
- Responsibilities include screening customers and assisting with DEERS' needs
- Maintain and update Awards and Decorations
- Interacting with customers to assist with eligibility in the DEERS program
- Updated MilPDS as needed for dependent additions, marriages, divorces, etc...
- Also ran day-to-day floor operations for the verifying officials which included floor schedules, screening time off requests, and supporting continuity
- Entered and/or validated data in automated systems, as needed
- Ensured customer is accurate and validated before data entry
- Retrieved data from the Rapids Reporting Tool, kiosks, and site maintenance tool
- Reviewed and verified records to identify discrepancies and gaps in information
- Interviewed personnel to obtain additional information to complete records and/or correct discrepancies
- Maintained required forms, records, and files pertaining to ID Card procedures
- Entered and/or validated data in automated systems, as needed
- Reviewed and ensured 'ID Card Office Online' was maintained and actioned appropriately
- Processed customer's DEERS/RAPIDs information
Homemaker
Self-Employed
02.2016 - 01.2019
- Oversaw all elements of a small-scale team: Facilities Management, computer operations, maintaining budget, interpersonal communications, conflict resolution, and management of social engagements
- Gap: I was laid off due to the company's reorganization
- Started school for a new career path
Human Resources Assistant
Quality Innovative Solutions
04.2015 - 02.2016
- Welcomed new employees to the organization by conducting orientation
- Submitted employee data reports by assembling, preparing, and analyzing data
- Provided secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages
- Maintained employee confidence and protect operations by keeping human resource information confidential
- Maintained quality service by following organization standards
- Maintained technical knowledge by attending educational workshops; reviewing publications
- Contributed to team effort by accomplishing related results as needed
- Worked with ADP Human Resources to help resolve company issues
- Maintained and updated employee records to support accuracy and compliance
- Conducted new hire orientations and onboarding processes for incoming employees
- Filed papers and documents into employee files
- Managed employee database and provided HR reports as requested
- Facilitated communication between management and staff regarding changes in policies or procedures
- Coordinated health insurance plans for employees with outside vendors
- Provided administrative support to managers by scheduling meetings, arranging conference calls, and taking notes during meetings
MARS II Program Manager
Quality Innovative Solutions
11.2014 - 03.2015
- Managed 14 primary and subcontractor personnel while maintaining duties as the Unit Program Coordinator
- Was the liaison between the contracting office representative (COR) and the QI-Solutions, Inc
- Management
- Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
- Improved customer engagement through relationship management and timely communications
- Analyzed program performance and identified areas for improvement
- Resolved customer conflicts by mediating discussions between parties involved in a dispute
- Organized and facilitated communications between customers and appropriate personnel
Unit Program Coordinator
Quality Innovative Solutions
04.2009 - 03.2015
- Provided administrative support to the Commander and Executive Officer by administering daily operations including coordinating unit administrative communications, itineraries, letter preparation, evaluations, feedback, award programs, and liaison for Unit and Military Personnel Flight transactions
- Successfully administered the following programs: Onboarding new personnel, Military Dental Appointment Scheduling, Personnel file management, Military On-the-job training (OJT) program, Military acquisition development program (APDP), career development reporting, managed officer manpower and workflow, tracked military personnel for accountability in Defense Travel System (DTS), officer and enlisted performance reporting, hazardous duty pay incentive program, alternate building manager, and assisting with promotion and change of commands
- Monitored progress towards established goals; identified discrepancies and took corrective action when needed
- Ensured compliance with regulations set forth by governing agencies and organizations
Women's Varsity Volleyball Coach
Muroc Unified School District
08.2004 - 05.2014
- Communicated effectively with parents concerning team policies, expectations, performances, injuries, or disciplinary issues
- Ensured the safety of all participants during practices and games through adherence to established rules and regulations
- Analyzed opponent teams to create offensive and defensive game plans tailored to each matchup
- Maintained accurate records of player progress throughout the season while monitoring academic eligibility requirements
- Reviewed scouting reports before the competition to identify weaknesses in opposing teams' strategies
- Assessed player strengths and weaknesses to develop effective strategies for competitive play
- Created a positive learning environment by motivating players to reach their full athletic potential
- Identified areas of improvement needed within the program based on feedback from players, parents, and administrators
- Encouraged teamwork among squad members through goal-setting exercises to foster camaraderie among teammates
- Guided college preparation processes such as selecting schools that offer quality academic programs and athletics opportunities
- Collaborated with school administrators regarding scheduling conflicts, budgeting issues, and fundraising efforts
- Recognized awards for outstanding team members at end-of-season banquet events
Small Business Innovative Research (SBIR) Support
The CENTECH GROUP, Inc
05.2005 - 08.2005
- Responsible for researching and documenting cradle-to-grave deficiencies in all current contracts including modifications and status updates
- Primary duties included: Data calls
- Prepared documents necessary to create research and development cases
- Responsible for database management including creating ad hoc reports
- Reviewed summary reports to ensure accuracy through the public release process
- Oversaw SBIR overdue draft/final reports using MIS Report
Training Administrator
GENERAL DYNAMICS/The CENTECH GROUP, Inc
11.2001 - 05.2005
- Responsible for being the training focal point for the Edwards Air Force Research Laboratory, primary duties and programs included: Acquisition Professional Development Program (APDP) focal point for all Acquisition Coded Personnel, Military and Civilian
- Additional Duty Unit Training Manager for the On-the-Job (OJT) enlisted training program
- Maintained and Input training requirements in the Education Training Management System (ETMS)
- Processed authorization agreement Certification training and reimbursement Form DD 1556 through the ETMS system
- Monitored Civilian and Military training requirements
- Provided administrative resources for local training, including coordination of site, student sign-up, POC for instructor
- Solicit Vendors
- Generated reports on employee performance metrics related to completion of training courses
- Managed the logistics associated with scheduling, budgeting, and catering for all trainings
- Created and maintained detailed records of employee training activities and progress
Teller
AltaOne Federal Credit Union
01.1997 - 11.2001
- Provided excellent customer service in a financial setting by interacting with clients supplying cash and check transaction services and maintaining confidential information
- Core responsibilities included: Inputted, accessed and retrieved data from the computer and other various Credit Union programs
- Assisted members with account questions and problems
- Performed basic clerical skills
- Large currency transactions
- Office supply orders
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Greeted customers with professionalism and friendly and courteous demeanor
- Updated account information for customers when requested, including address changes or name modifications
- Identified fraudulent activity on accounts and took appropriate actions as needed
- Utilized banking software programs to process electronic fund transfers between accounts or initiate wire transfers
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
- Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner
- Assisted customers who were having difficulty using automated banking machines
- Contributed to fraud detection support, documenting suspicious activity, and reporting flagged transactions
- Completed financial transactions, including deposits, withdrawals, and loan payments
- Ensured that all customer data was kept confidential according to bank policy standards
- Verified the accuracy of customer account information before processing transactions
Education
Professional Baking and Pastry Cert Program -
University of Antelope Valley
Lancaster, CA03.2017
Bachelor of Arts - In Human Resources
Ashford University
06.2013
Skills
- Microsoft Office
- Laser Engraving
- Records Organization and Management
- Oversee Administrative Functions
- Small Business Sales Transactions
- Skilled in Aeries
- Telephone etiquette
- Data entry
- Confidentiality
Additional Information
Held a Secret Clearance., Military Personnel Data System, Real-Time Automated Personnel Identification System, Real-Time Automated Personnel Identification System Maintenance Tool, Oracle Business Intelligence Enterprise Edition, Personnel Records Display Application (USAF), Virtual Personnel Center, Defense Enrollment Eligibility Reporting System
Timeline
Attendance Clerk
Irving L. Branch Elementary School
08.2024 - 02.2025
Small Business Owner, Laser Engraving & Design
McNallie Handicrafts, LLC
01.2022 - 02.2025
Stay-at-Home Parent
Self-Employed
05.2021 - 07.2021
Personnel Assistant II/DEERS Site Lead
Red River Science & Technology
05.2020 - 05.2021
Personnel Assistant I/Customer Service Representative
Red River Science & Technology
01.2019 - 05.2020
Homemaker
Self-Employed
02.2016 - 01.2019
Human Resources Assistant
Quality Innovative Solutions
04.2015 - 02.2016
MARS II Program Manager
Quality Innovative Solutions
11.2014 - 03.2015
Unit Program Coordinator
Quality Innovative Solutions
04.2009 - 03.2015
Small Business Innovative Research (SBIR) Support
The CENTECH GROUP, Inc
05.2005 - 08.2005
Women's Varsity Volleyball Coach
Muroc Unified School District
08.2004 - 05.2014
Training Administrator
GENERAL DYNAMICS/The CENTECH GROUP, Inc
11.2001 - 05.2005
Teller
AltaOne Federal Credit Union
01.1997 - 11.2001
Professional Baking and Pastry Cert Program -
University of Antelope Valley
Bachelor of Arts - In Human Resources
Ashford University
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