Tabitha Nasim
Leesburg,VA
Summary
Driven and adaptable professional with extensive experience in customer service and sales support, notably with Saudia Airlines. Excelled in high-stress situations, demonstrating exceptional teamwork, collaboration, and proficiency in Microsoft Office. Certified in Altea DCS Customer Management, showcasing a blend of technical and interpersonal skills to drive positive outcomes and enhance customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Representatives, Sales Support Service
Saudia Airlines
03.2014 - Current
- Self-motivated, with a strong sense of personal responsibility with sourcing new sales opportunities through lead follow-up, calls and e-mails. Understanding travel agencies , corporates and customers needs and requirements.
- Responding to inquiries , helping with issues, communicating with sales procedure departments, refund departments etc and updating on requests while looking for new sales opportunities.
- Creating group contract agreements between travel agencies partners & the airline for group sales.
- Assisting in irregular operation in providing authorizations in involuntary cases.
- Proven ability to learn quickly and adapt to new situation along with weekly meeting with sales managers in providing weekly updates.
- Worked well in a team setting, providing support and guidance in helping and provide support
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines to help gathering the thorough history of customers case in customer relations & DOT cases.
- Adaptable and proficient in learning new concepts quickly and efficiently as well as training new employees.
Supervisor Customer Service
Swissport USA
02.2011 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while working at Washington airport as customer Service operation supervisor.
- Resolved customer complaints with empathy & delivered a best service at check-in for the flights , arrival boarding and entire departure & Arrival operations
- Handled staff scheduling and daily roasters for daily operations.
- Performed verity of duties , including briefing staff prior to operations, managing staff and planning flight operations.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Business Administration - Business Administration
Northern Virginia Community College
Sterling, VAAssociate Of Applied Science - F.Sc Faculty in Science
Govt. Girls College Lahore
Lahore Pakistan 08.2005
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Computer Skills
- Organizational Skills
- Time Management
Certification
- Certification in Aleta DCS Customer Management
- Certification in Altea DCS Customer Management Supervisory
- Certification in Passenger Fare Constructions.
- Certification of Appreciation to ensure the success of partnership with MSC cruises
.
Timeline
Senior Representatives, Sales Support Service
Saudia Airlines
03.2014 - Current
Supervisor Customer Service
Swissport USA
02.2011 - 02.2014
Associate Of Business Administration - Business Administration
Northern Virginia Community College
Associate Of Applied Science - F.Sc Faculty in Science
Govt. Girls College Lahore
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