Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Tabitha Nesbit

Jacksonville,FL

Summary

Customer-centric professional with a track record of fostering positive relationships and enhancing customer experiences. Adapt to analyzing customer feedback to drive service improvements , and implementing effective communication strategies. Renowned for a proactive attitude and a commitment to continuous learning and development . Seeking to bring expertise to a dynamic team focused on surpassing customer service expectations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Loan Processor

COMPUTERSHARE
09.2010 - Current
  • Responsible for guiding customers through the home financing event from loan registration through closing for major bank based in New York
  • Strong knowledge of underwriting guidelines, Fannie Mae and Freddie Mac guidelines, products and programs to accurately interpret income documents, credit reports and asset information
  • Set appropriate customer expectations to meet turnaround times upon receipt of the application package and trailing documents while maintaining a pipeline between 30 to 80 loan files
  • Maintain awareness of all policies, procedures, and regulations
  • Train incoming new loan processors on the source as well as the technology and procedures of the company
  • Implement new training process and tools for the success of new individuals coming into the company
  • Complete one on one with new loan processors on a weekly basis to discuss areas of improvement and development

Senior Platinum Team Associate 2

COMPUTERSHARE
  • Supervise team associates handling clients with loans of $3 million dollars or more
  • Correspond with FA and WMB to schedule platinum appointments
  • Produce daily reports to present to Senior Management Group
  • Develop team to successfully meet and exceed Key Performance Indicators
  • Set Loan Processor and Management expectation on the receipt of the trailing documents, such as homeowners' insurance, verification of employments
  • Maintain communication and relationships with customers and third-party stakeholders
  • Handle referrals submitted by Financial Advisors, Wealth Management Bankers, and borrowers.

Closing Funding Specialist / Team Associate

COMPUTERSHARE
  • Receives daily funding requests from client and manages processing daily queue to ensure timely execution of transaction execution
  • Performs Closing Agent due diligence to ensure is eligibility and database approvals
  • Approves Closing Agent instruction letters regarding disbursement of funds and transportation of closing collateral documentation
  • Prepares and delivers funding request for accounting approval and entry to Fed Wire queue
  • Verifies funding request is executed as scheduled.

Education

DIPLOMA -

TERRY PARKER HIGH SCHOOL
05.2005

Skills

  • Strong Management and Business Relationship
  • Processing Liaison
  • System Knowledge in OES , Sentinel, Clear Covius , Corelogic
  • Developed Training material for incoming Loan Processors
  • Develop / Mentor Loan Processor along with weekly one on ones

Certification

LEAN SIX SIGMA YELLOW BELT, 05/2015, Present

NMLS 1945087, 06/2023, Present

Timeline

Senior Loan Processor

COMPUTERSHARE
09.2010 - Current

Senior Platinum Team Associate 2

COMPUTERSHARE

Closing Funding Specialist / Team Associate

COMPUTERSHARE

DIPLOMA -

TERRY PARKER HIGH SCHOOL

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Tabitha Nesbit