TABITHA NOLAN
Fresno,TX
Summary
Dedicated and empathetic Certified Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Offering more than a 10-year background assisting physicians in examining and treating patients. Skillful in measuring vitals, and several EMR systems including eCW, Cerner, EMA, and Leading Reach.
Overview
14
14
years of professional experience
Work History
Medical Office Manager
Fairway Medical Clinic
Houston, TX
02.2024 - Current
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Trained new staff on office procedures, software programs and customer service protocols.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Managed staff scheduling and set patient scheduling policy.
Medical Practice Manager, Lead MA
Southview Medical Clinic
Houston, TX
07.2016 - Current
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Supervised, trained and coached team of medical assistants.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Monitored provider performance against established benchmarks for each HEDIS measure.
- Contributed to implementation and consistent maintenance of company's clinical information system.
- Performed quality assurance reviews on all chart abstractions before submitting final analysis report.
Medical Assistant
Emory Mazique, M.D.
Houston, TX
04.2014 - 07.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Certified Nursing Assistant
Briarwood Nursing and Rehabilitation Center
Houston, TX
10.2010 - 03.2014
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
Education
Some College (No Degree) - Business Administration
Texas Southern University
Houston, TXRMA - Medical Assisting
American Medical Technologies
CMOM - Medical Office Management
Practice Management Institute
Skills
- Performance Improvement
- Treatment Monitoring
- Staff Oversight
- Phlebotomy
- Patient-Focused Care
- Patient Flow Management
- HIPAA Compliance
- Patient Scheduling
- Medical Billing
- Medical Terminology
- Payment Collection
- Pulmonary Function Tests (PFTs)
- Electrocardiography (EKG)
- Able to Lift 50 Pounds
- Certified in Basic Life Support (BLS)
- Customer Relationship Management (CRM)
- Advanced Anatomy Knowledge
- Preparing Specimens and Samples
- Adaptable
- Chronic Disease Management
- Understanding of Medical Laws
- Direct Patient Care
- Medical Records Management
- Conflict Resolution Abilities
- Venipuncture and Phlebotomy
- Patient Assessments
- Electronic Medical Records
- Analytical Decision-Making Skills
- Compassionate
- Communicating With Patient Families
- Complex Problem-Solving
- Insurance Claims
- HEDIS compliance
- STARS
References
References available upon request.
Timeline
Medical Office Manager
Fairway Medical Clinic
02.2024 - Current
Medical Practice Manager, Lead MA
Southview Medical Clinic
07.2016 - Current
Medical Assistant
Emory Mazique, M.D.
04.2014 - 07.2016
Certified Nursing Assistant
Briarwood Nursing and Rehabilitation Center
10.2010 - 03.2014
Some College (No Degree) - Business Administration
Texas Southern University
RMA - Medical Assisting
American Medical Technologies
CMOM - Medical Office Management
Practice Management Institute
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