TABITHA NOLAN
Missouri City
Summary
Strategic management professional skilled in overseeing center operations and leading teams to improve service quality and operational efficiency. Expertise in implementing initiatives that drive results and foster collaboration. Committed to adapting to evolving needs while delivering effective leadership and operational management.
Overview
16
16
years of professional experience
Work History
Center Manager
CareNow Urgent Care
Sugar Land, TX
08.2025 - Current
- Oversaw daily operations, ensuring compliance with healthcare regulations and HCA policies.
- Analyzed patient feedback to improve service offerings and address quality issues proactively.
- Managed staffing schedules, balancing patient volume with personnel availability effectively.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Oversaw daily operations, ensuring compliance with healthcare regulations and company policies.
- Developed training programs for staff, enhancing service delivery and operational efficiency.
- Implemented cost-control measures, optimizing resource allocation across center functions.
- Managed insurance verification processes to ensure compliance and accuracy in patient coverage.
- Trained new staff on verification protocols and best practices for efficient processing.
- Implemented quality control measures that significantly decreased errors in verification documentation processes.
- Enhanced claim processing efficiency by verifying insurance coverage and benefits for patients.
- Developed comprehensive reports highlighting trends in approval rates, denial reasons, and other key metrics critical to organizational success in managing claims effectively.
HEDIS Coordinator/Practice Manager, Lead MA
Southview Medical Clinic
Houston, TX
07.2016 - Current
- Identified and removed barriers in the care of patients to close HEDIS gaps and ensure medication adherence.
- Monitored provider performance against established benchmarks for each HEDIS measure, including provider Risk/Quality measure performance, CAHPS and survey analytics, health equity and SDOH
- Identified and eliminated barriers in patient care to close HEDIS gaps and enhance medication adherence.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments, and documentation.
- Participated in meetings with department heads to discuss strategies for improving overall clinical performance.
- Performed quality assurance reviews on all chart abstractions before submitting final analysis report.
- Maintained accurate records of test results, diagnoses and treatments for each patient.
- Documented all necessary information into appropriate systems in order to track progress towards meeting quality goals.
- Developed strategies to enhance customer service standards, resulting in increased patient satisfaction.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Supervised, trained and coached team of medical assistants.
- Maintained provider credentialing.
- Educated patients about medications, procedures and physician's instructions.
- Contributed to implementation and ongoing maintenance of clinical information system, improving data accuracy and accessibility.
- Contributed to implementation and consistent maintenance of company's clinical information system.
Medical Assistant
Emory Mazique, M.D.
Houston, TX
04.2014 - 07.2016
- Administered injections, medications and treatments as directed by the physician.
- Administered injections, medications, and treatments according to physician instructions.
- Maintained accurate medical records through efficient filing, charting, transcription, and data entry into electronic health record system to ensure seamless patient care.
- Managed patient flow by answering phones, scheduling appointments, and greeting visitors professionally, enhancing overall patient experience.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms, and other diagnostic tests per physician request.
- Prepared examination rooms for incoming patients by keeping them clean and stocked with necessary supplies, contributing to a welcoming and efficient environment.
Certified Nursing Assistant
Briarwood Nursing and Rehabilitation Center
Houston, TX
10.2010 - 03.2014
- Assisted patients with daily living activities, enhancing comfort and promoting independence.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Answered call lights promptly and responded to patient needs accordingly.
- Reported changes in patient condition to registered nurse or physician.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding.
- Completed cleaning tasks, including dusting and sanitizing patient areas to maintain a hygienic environment. such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing, supporting accurate diagnoses and timely patient care.
Education
Some College (No Degree) - Business Administration
Texas Southern University
Houston, TXRMA - Medical Assisting
American Medical Technologies
CMOM - Medical Office Management
Practice Management Institute
Skills
- Patient-Focused Care
- Direct Patient Care
- Patient Assessments
- Treatment Monitoring
- Pulmonary Function Tests (PFTs)
- Electrocardiography (EKG)
- HIPAA Compliance
- Medical Terminology
- Electronic Medical Records
- Medical Records Management
- Patient Scheduling
- Patient throughput
- Payment Collection
- Revenue Cycle Management
- Budget Management
- Strategic Planning
- Staff Oversight
- Staff leadership
- Resource Allocation
- Cross-department collaboration
- Performance Improvement
- Chronic care management
- Medical law knowledge
- BLS certification
- Phlebotomy skills
- Analytical Decision-Making Skills
- Problem-solving skills
- Conflict Resolution Abilities
- Adaptable
- Compassionate
- Patient family communication
- Insurance verification
- Claims processing
- Coverage and authorizations
References
References available upon request.
Education and Training
other,other,other
Timeline
Center Manager
CareNow Urgent Care
08.2025 - Current
HEDIS Coordinator/Practice Manager, Lead MA
Southview Medical Clinic
07.2016 - Current
Medical Assistant
Emory Mazique, M.D.
04.2014 - 07.2016
Certified Nursing Assistant
Briarwood Nursing and Rehabilitation Center
10.2010 - 03.2014
RMA - Medical Assisting
American Medical Technologies
CMOM - Medical Office Management
Practice Management Institute
Some College (No Degree) - Business Administration
Texas Southern University