Dynamic and dedicated professional with experience at Alpena Public Schools, skilled in effective communication and organization. Successfully developed tailored lesson plans and fostered inclusive environments, enhancing student engagement and academic success. Committed to supporting diverse learning needs through empathy and proactive assistance, ensuring optimal growth for all students.
Overview
8
8
years of professional experience
Work History
Instructional Assistant
Alpena Public Schools
10.2019 - Current
Developed tailor-fit lesson plans to cater to individual needs of each student.
Implemented a variety of accommodations, including visual schedules and modified materials, to support students'' diverse learning needs effectively.
Promoted self-advocacy among students by teaching them how to effectively communicate their needs within the context of school and wider community settings.
Monitored student performance through ongoing assessment and data collection, adjusting instruction as needed for optimal growth.
Substitute
ESS Midwest
08.2018 - 11.2019
Increased overall class participation by fostering a positive and inclusive learning environment.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Upheld classroom routines to support student environments and maintain consistent schedules.
Provided timely feedback on assignments, helping students identify areas of improvement and gain confidence in their abilities.
Assisted struggling students through one-on-one sessions, leading to increased academic success.
Patient Services Assistant
MyMichigan Family Medicine
01.2017 - 02.2018
Maintained accurate patient records by diligently updating medical histories, insurance information, and demographic data.
Triaged telephone calls to effectively manage time and resources.
Educated patients on available resources for financial assistance programs, easing their burden of healthcare costs while maximizing clinic revenue from third-party payers.
Enhanced patient satisfaction by providing efficient and courteous assistance during check-in and check-out procedures.
Delivered exceptional customer service by addressing patient inquiries and concerns promptly, ensuring a high level of satisfaction with their care experience.
Ensured compliance with HIPAA regulations through diligent protection of sensitive patient information while handling paperwork and digital records.
Education
Bachelor of Science - Integrative Studies/ College of Arts And Sciences
Ferris State University
Big Rapids, MI
12-2015
Associate of Arts - Psychology
Alpena Community College
Alpena, MI
12-2010
Skills
Effective communication
Verbal and written communication
Organization and prioritization
Small group and individual assistance
Small group instruction
Student safety
Conflict resolution
Emotional intelligence
Multitasking
Collaboration and teamwork
Time management
Empathy and patience
Computer skills
Growth mindset
Helping students with special needs
Timeline
Instructional Assistant
Alpena Public Schools
10.2019 - Current
Substitute
ESS Midwest
08.2018 - 11.2019
Patient Services Assistant
MyMichigan Family Medicine
01.2017 - 02.2018
Bachelor of Science - Integrative Studies/ College of Arts And Sciences
Ferris State University
Associate of Arts - Psychology
Alpena Community College
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