Tabitha Ortiz
Clearwater,FL
Summary
Experienced with overseeing complex service operations and ensuring exceptional service delivery. Utilizes analytical skills to identify areas for improvement and implement effective solutions. Track record of enhancing team performance and driving operational success through innovative strategies. Dynamic gym owner with a proven track record at Transformation Station, enhancing client satisfaction through innovative fitness programs and health coaching. A critical thinker and ethical leader, I fostered community partnerships and optimized operations, driving membership growth and ensuring compliance with health standards. Adaptable and results-oriented, I thrive in fast-paced environments. Results-oriented professional with proven track record in resident services and community support. Known for effectively managing resident needs and coordinating essential services to ensure high standard of living. Valued for strong collaboration skills and adaptability to evolving situations, ensuring smooth operations and resident satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Gym Owner
Transformation Station - Florida Chapter
02.2024 - Current
- Implemented diverse group fitness classes to cater to various skill levels and interests among clients.
- Ensured compliance with all relevant regulations related to health operations, safety standards, and employment practices.
- Managed daily operations of the gym, including staff scheduling, equipment maintenance, and financial oversight.
- Evaluated member feedback on gym facilities and services to make continuous improvements in response to their needs.
Service Operations Manager
AION Management
08.2023 - Current
- Built a culture of continuous improvement by encouraging innovation from team members at all levels of the organization.
- Improved service operations efficiency by implementing standardized processes and procedures.
- Optimized staff scheduling practices to balance workload distribution and minimize overtime expenses without compromising service quality or employee morale.
- Managed multiple projects concurrently while maintaining strict adherence to deadlines and quality standards.
- Negotiated contracts with over 25 vendors and service providers to secure optimal terms and relationships beneficial to the organization.
Resident Services Coordinator
AION Management
05.2021 - 07.2023
- Developed strong relationships with community partners to enhance available resources for residents and property accommodations.
- Coordinated and facilitated resident services and community programs to enhance tenant satisfaction and improve quality of life for over 800 residents.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
Gym Owner
Transformation Station - San Antonio
01.2014 - 04.2021
- Founded and operated a successful independent gym; achieved steady membership growth through effective marketing and community engagement.
- Expanded gym''s service offerings into specialized areas such as health coaching, nutrition consultations and targeted fitness programs catering diverse clientele needs.
- Managed all aspects of gym operations, including customer service, facility maintenance, and equipment procurement.
- Enhanced overall client satisfaction by consistently maintaining a clean, safe, and welcoming gym environment.
- Established strategic partnerships with local businesses and organizations to promote health and wellness. Boosted client acquisition and community presence.
Education
High School Diploma -
Tehachapi High School
Tehachapi, CA05-1999
Skills
- Critical Thinker
- Problem Solver
- Fitness knowledge
- Health and safety
- Nutrition coaching
- Project Management
- Strong Interpersonal Character
- Ethical Leader
- Adaptable
Certification
- CSCS - Certified Strength and Conditioning Specialist
- CPT - Certified Personal Trainer
- CGFI - Certified Group Fitness Instructor
Timeline
Gym Owner
Transformation Station - Florida Chapter
02.2024 - Current
Service Operations Manager
AION Management
08.2023 - Current
Resident Services Coordinator
AION Management
05.2021 - 07.2023
Gym Owner
Transformation Station - San Antonio
01.2014 - 04.2021
High School Diploma -
Tehachapi High School
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