Tabitha Owens

• Policy and procedure development and implementation of ALL aspects in successful full cycle recruitment process.
• Professional etiquette and brand representation during high volume candidate incoming and outgoing calls daily.
• Craft job postings independently and collaboratively with multiple hiring managers to ensure fairness, compliance, brand awareness and competitive advantage for candidate sourcing.
• Maintain community relationships to establish a recruiting pipeline for the agency.
• Host and attend in-person/virtual job fairs and events both locally and beyond.
• Spearhead all Applicant Tracking System (ATS) updates, reports and troubleshooting.
• Source and screening candidates via partnering software (Indeed, LinkedIn, ZipRecruiter, Facebook, Instagram, etc.)
• Manage calendars and interview scheduling for all department leaders.
• Conduct candidate background screening process including reference checks, criminal and driving records.
• Monthly and quarterly reporting on workforce trends, wage analysis, applicant/demographic statistics and forecasting.
• Created written and agency approved policies for all major responsibilities.
• Provide administrative support during audits, document revisions, company software merge/cleanup and policy updates.
• Initiate regular professional development opportunities through workshops, online training courses, networking and local/national events and memberships.

• Achieve high volume, revenue, and profitability goals.
• Appropriately staff and manage center talent and hold entire team accountable.
• Clearly stated individual team goals and delegated accordingly and effectively.
• Implement and execute of all company strategies, programs, and communications
• Assure experiential needs of potential and actual clients are exceeded by appropriate team member(s)
• Advance the center’s operations by initiating, coordinating, following, and enforcing program, operational, and personnel policies and procedures
• Generate local marketing, lead generation, and staff pipeline
• Lead the team by serving FIRST, holding self and employees responsible for following Hair Club policies and procedures
• Collaborate with Field Leadership and Corporate departments to maximize goals and share ideas on team motivation.
• Increase center’s client retention and growth during an almost impossible time (COVID-19).
• Met and exceeded center’s profitability goals
• Maintain engaged staff through wellness initiatives, check-in, surveys and open door policy.

• ***This position supported multiple companies under one parent company. 1 large hotel, 2 car dealerships, a gym and a radio station)***
• Daily maintenance of current New York State employee laws and regulations to ensure that the multiple properties adjust to or remain in compliance.
• Manager of all aspects related to hiring all level associates including; vacancy advertisements, job fairs, interviewing, workshops, employee training, etc.
• Facilitate the entire New Hire orientation & on-boarding process.
• Keen ability to elaborate on policies, benefits, handbooks and expectations.
• Proficient in Paid Family Leave (PFL), Family & Medical Leave Act (FMLA) and other local, state and federal regulations.
• Regularly create offer letters, declination communication, mass emails and flyers providing relevant information.
• Professional and personal reference checks and screenings for new hires and potential new hires.
• Regular contributions to the revisions and updates of company handbooks, terms of employment and policies. EEO (Equal Employment Opportunity) Administrator for all locations.
• Ensuring Federal & State laws are adhered to regarding the gainful employment needs and accessibility for all vacancies and potential applicants.
• Well versed in multiple HR software programs (ADP, Workday and UKG)
• Administer verification process of I-9 document collaborating with Homeland Security to confirm US Citizenship.
• Implement employee engagement and appreciation through various events and recognition; certificates, birthday calendar announcements, trophies, lapel pins, etc.
• Participate in Unemployment, Sexual Harassment, Workers Compensation and Division Of Human Rights hearings/disputes internally and court appearances.

**2020 (Furloughed Due To COVID-19 Pandemic)**

• Evaluate salon operations according to contractual, geographical state compliance and direct expertise standards.
• Complete salon audits using tool, resources and accurate algorithms generously provided by Corporate Headquarters.
• Coach and develop Salon Managers to ensure optimal performance and continued growth.
• Manage assigned market budget; reinforcing salon goals and accurate forecasting.
• Effectively present ample, industry specific information to large groups within and outside of assigned market to reiterate goals and franchise expectations/responsibilities