Tabitha Potts
Supply Chain Program Manager
Lexington,KY
Summary
Accomplished Supply Chain Senior Program Manager with experience in change management, relationship building, and team leadership, coupled with 5 years experience with an ERP implementation. A dedicated team player with exceptional planning and time management skills, and Microsoft Office experience. A highly-motivated employee with the desire to take on new challenges, I possess a strong work ethic, am adept at working effectively unsupervised, and quickly master new skills. As a detail-oriented team player with strong organizational skills, I have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Reverse Logistics, Senior Supply Chain Program Manager
TEMPUR - PEDIC INTERNATIONAL
Lexington, KY
07.2021 - Current
- Responsible for solution build, process design, functionality testing, and training for Reverse Logistics, specifically for the Sealy brand business (Manbase to AX)
- Tasked with aiding in creation, delivery, and maintenance of training across 18 sites (Plants, Distribution Centers, and Corporate campuses)
ERP Implementation Subject Matter Expert, Sales Order Management
TEMPUR - PEDIC INTERNATIONAL
Lexington, KY
02.2021 - 07.2021
- Responsible for representing the functionality and solutions in AX implemented for Tempur brand business, in order to bring synergy to the next phase of the implementation, Sealy brand business (Manbase to AX)
- Tasked with aiding in creation, delivery, and maintenance of training across 18 sites (Plants and Corporate campuses)
ERP Implementation Subject Matter Expert, Sales Order Management
TEMPUR - PEDIC INTERNATIONAL
Lexington, KY
08.2018 - 02.2021
- Primarily responsible for representing the order processing/customer service team as a subject matter expert while transitioning ERPs (Oracle to AX)
- Serving as subject matter expert for functional area
- Support hyper care post go live
- Create, deliver, and maintain training content (working with corporate L&D team) for 200+ individuals across 4 locations
Manager, Order Management/Fulfillment/Customer Service
TEMPUR - PEDIC INTERNATIONAL
Lexington, KY
01.2013 - 08.2018
- Primarily responsible for 27 Account Support Professionals that provided order fulfillment and customer service support for all retailers
- Coached and provided performance planning and career direction
- Responsibilities included interviewing, hiring, and training employees; project management; appraising performance; addressing complaints, assisting senior manager with departmental budget planning, and problem solving
- Accountable for metrics and targets such as: on time delivery, fill rate, service levels, cycle times, quality and productivity metrics, as well as led the business quarterly target/wrap up meetings for over a year
- Determined work procedures, prepared work schedules, documented processes, and expedited workflow to ensure the day to day operational execution of duties as assigned
- Provided support and guidance for cross functional problem solving, planned and analyzed data for long term project implementation, aided in budget planning and analysis for departmental programs, provided administrative support as needed by senior manager, acted as senior manager in his/her absence
Retail Centric Account Manager
TEMPUR - PEDIC INTERNATIONAL
Lexington, KY
01.2011 - 12.2012
- Provided account management for assigned national accounts
- Volunteered to act as team lead in the absence of senior management
- Processed orders, returns, exchanges
- Compiled and researched reports daily and monthly
- Analyzed data and recommended solutions to reduce cycle times and costs, all while increasing the quality of the customer experience
- Provided backup support on other accounts as needed
Customer Service Representative
TEMPUR - PEDIC INTERNATIONAL
Lexington, KY
01.2010 - 03.2011
- Provided customer service via email and phone
- Processed orders
- Worked closely with sales team to ensure accuracy of information to clients
Education
Business Management
Midway College
Business Management
Midway College
Skills
- Supply Chain Management
- Performance Tracking
- Relationship Building
- Reverse logistics
- Understanding of supply chain
- ERP and supply chain software
- Attention to Detail
- MS Office
- Problem-Solving
- Dependable and Responsible
- Strategic planning
- Key Performance Indicators
- Project Management
- Sales and marketing
- Improvement initiatives
- Verbal and written communication
- Training development aptitude
- Key stakeholder relationship building
- Account management
- Order fulfillment
Certification
- Bob Pike Train the Trainer 3-day course completion (2019)
- Project Management course completion certificate (2018)
- Change Management course completion certificate (2018)
- Certified Supply Chain Professional, APICS (2016)
- Level 1 completion Lean/Six Sigma training (2012)
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Not being willing to try is the beginning of the end
Louie Simmons, Westside Barbell
Timeline
Reverse Logistics, Senior Supply Chain Program Manager
TEMPUR - PEDIC INTERNATIONAL
07.2021 - Current
ERP Implementation Subject Matter Expert, Sales Order Management
TEMPUR - PEDIC INTERNATIONAL
02.2021 - 07.2021
ERP Implementation Subject Matter Expert, Sales Order Management
TEMPUR - PEDIC INTERNATIONAL
08.2018 - 02.2021
Manager, Order Management/Fulfillment/Customer Service
TEMPUR - PEDIC INTERNATIONAL
01.2013 - 08.2018
Retail Centric Account Manager
TEMPUR - PEDIC INTERNATIONAL
01.2011 - 12.2012
Customer Service Representative
TEMPUR - PEDIC INTERNATIONAL
01.2010 - 03.2011
Business Management
Midway College
Business Management
Midway College
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