Tabitha Ramos
Woodway,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Replacement Specialist
American Income Life Insurance Company
11.2022 - Current
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Verified client information by analyzing existing evidence on file.
- Modified, updated and processed existing policies.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Collected premiums and issued accurate receipts.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Customer Service Representative
American Income Life Insurance Company
08.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Travel Agent
Five Star Alliance
01.2012 - 09.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
GED -
Temple College
Temple, TX08.2005
Skills
- Data Collection
- Call Management
- Account Updating
- Complaint Resolution
- POS Systems Expert
- Report Preparation
- Critical Thinking
- Proofreading
- Customer Service
- Active Listening
- Reading Comprehension
- Coordination
- Microsoft Office Suite
- Research
- Quality Control
- Professional Telephone Demeanor
- Computer Proficiency
- Call Center Operations
- Microsoft Outlook
Timeline
Replacement Specialist
American Income Life Insurance Company
11.2022 - Current
Customer Service Representative
American Income Life Insurance Company
08.2021 - 11.2022
Travel Agent
Five Star Alliance
01.2012 - 09.2020
GED -
Temple College
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