Hi, I’m
Tabitha Ricketts
Hixson,TN
Summary
Seasoned Customer Associate with 14 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Customer Service position. Ready to help team achieve company goals.
Overview
14
years of professional experience
Work History
Champion Cleaners
Customer Service Associate
02.2023 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Increased revenue by cross-selling and upselling products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Publix
Deli Associate
10.2022 - 12.2022
Job overview
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Learned other teammates' work tasks to train as backup.
- Offered product samples to customers, generating additional sales through taste-testing.
Food City
Deli Associate
05.2022 - 10.2022
Job overview
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Walmart
Online Grocery Manager
11.2015 - 05.2021
Job overview
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
Sequatchie County High SchoolDunlap, TN
from University Path
05.2009
Skills
- Exceptional Communicator
- Customer Service and Assistance
- Quality Assurance
- Correcting Discrepancies
- Customer Service
Accomplishments
- Supervised team of 24 staff members.
- Collaborated with team of 24 in the development of Online Grocery Pick-up.
Timeline
Customer Service Associate
Champion Cleaners
02.2023 - Current
Deli Associate
Publix
10.2022 - 12.2022
Deli Associate
Food City
05.2022 - 10.2022
Online Grocery Manager
Walmart
11.2015 - 05.2021
Sequatchie County High School
from University Path
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