Tabitha Rinesmith
Lexington,KY
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude. A recent nominee for the Lexington Hospitality Awards.
Overview
11
11
years of professional experience
Work History
Breakfast Manager
Hilton Garden Inn Hotel
03.2022 - Current
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Serviced guests with food and beverage requirements.
- Assisted with training and development of food and beverage team.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Developed and implemented innovative breakfast menu items, driving repeat business and positive reviews.
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
- Implemented cost-control measures to optimize inventory management and reduce food waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Room Attendant
Orgin Hotel
08.2019 - 03.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department..
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
Banquet and Restaurant Server
Embassy Suites
09.2016 - 11.2018
- Served as an integral part of the restaurant''s success by consistently achieving performance goals and contributing to a positive work environment.
- Provided exceptional hospitality by anticipating guest needs and promptly addressing any concerns or inquiries, resulting in repeat clientele.
- Streamlined the setup process for banquets and events by diligently following floor plans and event requirements, ensuring seamless execution.
- Supported event planning efforts by attending pre-shift meetings to discuss specific details such as timelines, menu offerings, and guest counts, leading to successful events.
- Promoted upselling strategies through knowledge of menu items and specials, contributing to higher sales revenue for the establishment.
- Successfully executed large-scale banquet events through meticulous attention to detail and clear communication among team members.
- Received consistent praise from guests on outstanding service quality, enhancing the establishment''s reputation for excellence in hospitality.
- Gained valuable experience in various front-of-house roles, including hostess, runner, and expediter positions, fostering versatility and adaptability in the workplace.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shift Supervisor
Marco's Pizza
06.2014 - 09.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Education
Associate of Science - Medical
Bluegrass Community And Technical College
Lexington, KY05-2022
High School Diploma -
Tates Creek High School
Lexington, KY05-2012
Skills
- Team motivation
- Teamwork and collaboration
- Customer service
- Reliable and responsible
- Problem-solving
- Attention to detail
- Time management
- First aid training
- Multitasking
- Coaching and mentoring
- Team leadership
- CPR and AED
Timeline
Breakfast Manager
Hilton Garden Inn Hotel
03.2022 - Current
Room Attendant
Orgin Hotel
08.2019 - 03.2020
Banquet and Restaurant Server
Embassy Suites
09.2016 - 11.2018
Shift Supervisor
Marco's Pizza
06.2014 - 09.2016
Associate of Science - Medical
Bluegrass Community And Technical College
High School Diploma -
Tates Creek High School
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