Tabitha Robinson
Tupelo
Summary
Results-driven project management professional with solid background in overseeing complex implementations. Known for fostering team collaboration and delivering impactful results. Skills include process improvement, strategic planning, and adaptive project execution.
Skills
- Project management
- Risk management
- Change management
- Process improvement
- Quality assurance
- Cross-functional collaboration
- Client relations
- Analytical thinking
Certification
- Project Management Professional (PMP)
Work History
Senior Implementation Project Manager
Palinode
07.2021 - Current
- Manage multiple concurrent projects with varying complexities
- Guide client operational leadership and technical resources through implementation of credit dispute resolution software and ensure they meet all project timelines
- Create and maintain project timelines, project plans, and all other project documentation
- Collect data about pre-implementation workflows and discuss impact of new software
- Conduct configuration calls and determine technical requirements, like the need for an SFTP, a VPN, or additional data encryption
- Coordinate and oversee data validation and mapping updates
- Work with developers to complete mapping updates, outline and test rules logic, and ensure data integrity for clients
- Conduct end user training
- Provide go-live support by identifying and resolving issues quickly
- Test software updates and new functionality and provide feedback to the development team
- Create and maintain end user facing documentation, including: Sonnet User Guide and Sonnet Report Guide
- Develop project plans and project documentation for new functionality
- Conduct product demonstrations for potential clients and answer technical requirements questions
- Evaluate and improve internal processes as needed
Implementation Project Manager – Hospital Billing
Epic
03.2019 - 06.2021
- Manage multiple concurrent projects
- Guide hospital leadership and technical analysts through implementation of hospital billing software and ensure they meet all project timelines
- Coordinate and lead project scoping and timeline planning meetings
- Oversee historical data collection initiatives
- Organize and lead design decision meetings with operational leadership
- Leverage change management best practices and operational engagement to ensure successful adoption of key functionality
- Assist technical analysts with system configuration and testing workflows
- Collaborate with clinical and billing teams to configure and test integrated workflows
- Anticipate and mitigate risks by conducting regular project assessments with operational leadership
- Identify potential build or workflow issues and work with analysts and operational leadership to implement timely solutions
- Ensure end users are assigned to appropriate training tracks and have access to the system
- Coordinate with principal trainer to update training materials and plan end-user training
- Prepare and lead end-user training sessions
- Prepare risk mitigation plans for go-live to ensure hospital leadership is prepared for any issues that may arise
- Support organizations through the go-live process, which includes: effective issue tracking, coordinating resources for timely issue resolution, monitoring charging and revenue on a daily basis, and overseeing the post-live stabilization process
- Identify thresholds and monitor key performance indicators after go-live to ensure operational goals are met
- Serve as the hospital billing lead on process improvement projects
- Update internal and external workflow documentation and training guides
- Test new software functionality and workflow updates before releasing to organizations
- Conduct phone interviews and provide feedback to Human Resources about project manager candidates
Field Sales Representative
ITG Brands, LLC
09.2016 - 02.2019
- Manage a territory comprising over200 retail accounts
- Maintain positive and productive relationships with store owners and managers while serving as their ITG Brands liaison
- Present and secure merchandising contracts for ITG Brands’ various product lines, including presenting and securing merchandising space for new and existing products
- Communicate and meet with owners and managers on a regular basis to ensure plan and pricing compliance
North Mississippi Transfer Admissions Counselor
Office of Admissions and Scholarships, Mississippi State University
06.2016 - 09.2016
- Communicate with prospective transfer students and their families about the admission process and scholarship opportunities
- Communicate with college advisors and Phi Theta Kappa advisors at the community colleges in my territory
- Plan and execute special events at the community colleges in my territory
- Attend college fairs and special events to recruit students from the community colleges in my territory
- Represent Mississippi State University at conferences, meetings, and other official functions
Campus Visit Coordinator
Office of Admissions and Scholarships, Mississippi State University
07.2014 - 06.2016
- Communicate with prospective students and their families about the admission process and scholarship opportunities
- Assist families in planning campus visits, including arranging departmental meetings
- Responsible for training Admissions Office graduate assistants
- Responsible for managing the graduate assistants and their schedules
- Manage the campus visit presentation schedule
- Plan special campus visits for exceptional prospective students
- Assist in planning special events from the beginning stages through the completion of the event, which involves attending meetings, taking detailed notes, and following through with objectives
- Communicate effectively with different departments on campus when planning various events and visits
Education
Master’s Degree - English
05.2014
Bachelor’s Degree - English
05.2012
Timeline
Senior Implementation Project Manager - Palinode
07.2021 - Current
Implementation Project Manager – Hospital Billing - Epic
03.2019 - 06.2021
Field Sales Representative - ITG Brands, LLC
09.2016 - 02.2019
North Mississippi Transfer Admissions Counselor - Office of Admissions and Scholarships, Mississippi State University
06.2016 - 09.2016
Campus Visit Coordinator - Office of Admissions and Scholarships, Mississippi State University
07.2014 - 06.2016
Mississippi State University - Bachelor’s Degree, English
Mississippi State University - Master’s Degree, English
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