Tabitha Roman
Silvis,IL
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
19
19
years of professional experience
Work History
Clinical Project Support Specialist
Quality Metric an IQVIA Business
02.2023 - Current
- Orchestrated comprehensive account management, overseeing the entire sales lifecycle from business development, prospecting, and specifications to contract negotiations, signing, and post-sales support for existing clients licensing Quality Metric's Patient Report Outcome Surveys
- Executed initiatives through established campaigns, engaging prospective customers and consistently achieving booking, revenue, and profit targets within the assigned territory
- Demonstrated proficiency in meeting daily, weekly, and quarterly productivity metrics, while actively cultivating relationships with customers and key stakeholders in the accounts
- Fostered well-coordinated internal relationships with key decision-makers, contributing to the successful education of prospects on IQVIA's value proposition and solution portfolio
- Drafted and analyzed complex proposals for Hospitals and Clinics both domestic and international
- Collaborated cross-functionally, coordinating resources within sales and other departments to achieve objectives, and ensuring the maintenance and updating of sales plans, account, and opportunity data within company systems
- Prioritized building customer loyalty, delivering an exceptional experience, and achieving high retention rates, while also providing weekly, monthly, and quarterly pipeline forecasting
- Demonstrated diligence in completing required administrative work, contributing to the overall efficiency and success of the sales initiatives
Real Estate Broker
Re/Max Concepts
06.2018 - 02.2023
- Established and upheld productive relationships with clients and colleagues
- Skillfully negotiated pricing, terms, and contractual conditions, securing favorable outcomes in legal agreements
- Conducted research and delivered comparative market analyses to both buyers and sellers
- Collaborated with title, escrow, and mortgage firms to facilitate prompt transactions
- Demonstrated a comprehensive understanding of an extensive array of financing alternatives, including those tailored for FHA, VA, Conventional, and Investment Properties, offering clients unparalleled expertise and guidance in navigating diverse financial landscapes
- Ensured adherence to evolving Real Estate, Fair Housing, and Lending legislation and compliance
- Collaborated closely with clients to strategically construct their investment portfolios and guide them through financial metrics, estimations, and projections
Learning and Development Coordinator
KONE
05.2020 - 06.2021
- Offered valuable support to the Learning and Development team and leadership supporting online learning
- Implemented sales training assessments and evaluations to measure individual success and program effectiveness
- Identified suitable candidates for tailored training programs and facilitated self-guided learning opportunities for employees, ensuring targeted skill development and continuous professional growth across the organization
- Participated in weekly/monthly team and global meetings to discuss talent management, leadership development, project management, and learning initiatives
- Co-facilitated training programs for onboarding, sales training, career development, coaching, and leadership development
Project Manager/Assistant
Upwork
06.2016 - 02.2018
- Produced comprehensive reports, budgets, spreadsheets, and PowerPoint presentations
- Collaborated closely with senior-level management within prominent urban development firms, articulating our company's vision and fostering strategic partnerships
- Effectively oversaw the end-to-end management of numerous high-priority projects, from inception to completion, reporting on progress and proactively addressing potential issues
- Developed automated social media processes for multiple platforms
- Lead process improvement initiatives
- Developed comprehensive standard operating procedures (SOPs) from inception to fruition, incorporating detailed process maps
Prior Authorization Coordinator
UnitedHealth Group
12.2005 - 07.2010
- Effectively managed and reviewed numerous incoming home health requests from providers, ensuring prompt attention, thorough assessment, and coordination of services to meet the needs of patients and uphold quality standards
- Adhered to criteria established by the Medical Director when evaluating incoming requests
- Drafted and submitted prior authorization requests, forwarding cases to the Clinical Coverage Review RN as needed, ensuring adherence to established procedures
- Prioritized and organized tasks to meet the stringent deadlines set by the National Committee for Quality Assurance (NCQA), ensuring timely completion of deliverables and adherence to regulatory requirements
- Designed a matrix job aid implemented across the department, facilitating standardized procedures
Education
High School Diploma -
Thomas Jefferson High School
Cedar RapidsBlack Hawk College
Moline, ILSkills
- Process Improvement
- Career Development
- Project Management
- HR Coordination
- Leadership Training
- Strategic Thinking
- Coaching and Mentoring
- Team Collaboration and Leadership
- Onboarding and Training
- Training and development
Timeline
Clinical Project Support Specialist
Quality Metric an IQVIA Business
02.2023 - Current
Learning and Development Coordinator
KONE
05.2020 - 06.2021
Real Estate Broker
Re/Max Concepts
06.2018 - 02.2023
Project Manager/Assistant
Upwork
06.2016 - 02.2018
Prior Authorization Coordinator
UnitedHealth Group
12.2005 - 07.2010
High School Diploma -
Thomas Jefferson High School
Black Hawk College
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