Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Brown

Stone Mountain,United States

Summary

Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.

Overview

11
11
years of professional experience

Work History

Front Desk Supervisor

Marriott
Atlanta, GA
05.2013 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Increase the Health Inspection score rate from 72 to 95.
  • Oversaw front desk operations with an eye for hotel reputation, staff productivity, and operational efficiency.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Oversaw fast-paced front desk operations and guests' needs at a busy facility.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.

Line Chef

Chipotle
Atlanta, GA
06.2012 - 05.2013
  • Followed recipes and food presentation standards at Chipotle.
  • Maintained well-organized mise en place to keep work consistent.
  • Rotated food regularly, removing outdated items for proper disposal.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.

Education

High School Diploma -

Avondale High School
Decatur, GA

Skills

  • Hotel Reservation Systems
  • Payment Oversight
  • Guest Amenities
  • Compliance Requirements
  • Check-In and Check-Out Procedures
  • Personnel Management
  • Time Management
  • Complimentary Breakfast Coordination
  • Department Communication Streamlining
  • Staff Training
  • Report Preparation
  • Revenue Enhancement

Timeline

Front Desk Supervisor

Marriott
05.2013 - Current

Line Chef

Chipotle
06.2012 - 05.2013

High School Diploma -

Avondale High School

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