Tabitha Rule
Dixon,MO
Summary
Adept at strategic planning and problem-solving, I significantly enhanced customer satisfaction at Destination Dance by streamlining operations and fostering team collaboration. My expertise in inventory management and exceptional customer service skills have driven efficiency and positive outcomes across roles, showcasing my ability to lead and innovate.
Qualified Management Position with proven track record in optimizing operational efficiency and streamlining processes. Successfully led cross-functional teams to achieve organizational goals and enhance productivity. Demonstrated strong leadership and strategic planning skills in dynamic environments.
Overview
30
30
years of professional experience
Work History
Manager of Operations
Destination Dance
06.2016 - 03.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Streamlined communication between departments, enhancing collaboration and project outcomes.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Developed and implemented strategies to maximize customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Sales Assistant
Walgreen's Pharmacy
03.1995 - 04.1999
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Call Center Representative
W J Schroer
04.1994 - 08.1995
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Nursing Prerequisites
Ozarks Technical Community College
Springfield, MONo Degree - Nursing
Lincoln University
Fort Leonard Wood, MOSkills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Inventory management
- Problem-solving
- Time management
- Conflict resolution
- Team leadership
- Project planning and development
- Organizational management
- Superb time management skills
Timeline
Manager of Operations
Destination Dance
06.2016 - 03.2024
Sales Assistant
Walgreen's Pharmacy
03.1995 - 04.1999
Call Center Representative
W J Schroer
04.1994 - 08.1995
No Degree - Nursing Prerequisites
Ozarks Technical Community College
No Degree - Nursing
Lincoln University
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