Tabitha Salle Cruz
Meridian,USA
Summary
Experienced administrative professional with a strong background in office management, scheduling, and communication. Efficiently handles multiple tasks to ensure smooth operations and support executive teams. Collaborative and adaptable, consistently achieving organizational goals. Recognized for reliability and fostering a positive work environment. Seasoned leader with expertise in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence. Strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm while ensuring adherence to policies and procedures throughout the workplace.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Correctional Officer
Idaho Department of Corrections
08.2024 - Current
- Supervises and provides safety and security to 1,446 residents (medium security) and the public
- Provide leadership, follow guidelines, policies, and procedures
- Writing daily incident reports, disciplinary reports, and maintain daily paperwork, counts, shakedowns, transporting, monitoring, and evaluating residents’ behaviors and actions
- Able to make quick decisions in any situation that may arise
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Learned specialized behavior approaches to implement behavioral strategies.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Supervising Life Insurance Agent
Globe Life American Income Division
09.2022 - 07.2024
- Leadership training
- Trained new agents to meet the company's expectations, and the correct requirements for underwriting
- Top Rookie Producer multiple times
- Provided coverage option information to assist clients in protecting assets.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Hotel Manager
Hotel Cotulla
10.2023 - 04.2024
- Managed day-to-day operations of the lodging facility, overseeing and training staff, scheduling staff, and overseeing budgets.
- Implemented strategies to improve guest satisfaction, resulting in a 15% increase in positive guest reviews
- Achieved and maintained high occupancy rates through effective revenue management and marketing initiatives
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
- Maintain compliance with law and guidelines, setting and enforcing company policies
Property Manager
Cotulla Village Homes
10.2023 - 04.2024
- Drew up and negotiated contracts with tenants and enforced rental contracts, reducing violations by 65%
- Utilized effective marketing, resulting in 99% occupancy rates
- Coordinated with legal counsel to resolve tenant disputes.
- Accurate payment, record, and file keeping of tenant's information
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Project Manager IV
Texas Department of Criminal Justice
12.2020 - 09.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Negotiated and managed third-party contracts related to project deliverables.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Manages the facility maintenance operations and construction program, staff and residents
- Ensuring all program guidelines, policies, procedures, and regulations are carried out through
- Develops and maintains project records, documents, and files are within compliance of the agency policies and procedures
- Financial and budgeting oversight, purchase bids, and contracts
- Implemented routine training with employees and resident workers
- Successful passing of audits
- Received 'Employee of the Month Award, March 2022'
Administrative Assistant IV – Maintenance Coordinator
Texas Department of Criminal Justice
02.2020 - 12.2020
- Served as Acting Manager for 9 months during a managerial vacancy, overseeing daily operations and ensuring continuity
- Create daily, weekly, monthly, quarterly, semi-annual, and annual reports
- Requisitions, tracks merchandise, supplies, parts, and equipment; inventory warehouse, Financial and budgeting oversight
- Open new work orders; review corrective and preventive maintenance work orders daily for completeness
- Deliver accurate, detailed data entry and database management, and produce reports and time sheets
- Follow guidelines, policies, procedures and comply with audits
Correctional Officer
Texas Department of Criminal Justice
04.2019 - 02.2020
- Provide leadership, follow guidelines, policies, and procedures
- Able to make quick decisions in any situation that may arise
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Client Services/ Receptionist
H&R Block
01.2015 - 04.2015
- Delivered an outstanding client experience by creating a warm and welcoming first and lasting impression that exceeds the unique needs and preferences of each client
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Matched clients with the best-suited tax professional for their needs
- Scheduled client appointments, handled client exits by assuring all current and future needs are met
Aviation Records Analyst Supervisor / Aviation Maintenance Control
Berry Aviation
01.2013 - 08.2013
- Maintained up-to-date maintenance status of company aircraft per company policies
- Ensure outside maintenance facilities are on the approved vendor list, and all appropriate documentation is complete and received
- Corresponds with pilots, flight control, maintenance, and parts personnel providing updated status of maintenance activities, delays, or operation
- Initiate MEL’s, Special Flight Permits, and ensure all maintenance item procedures are followed
- Maintained direct control and evaluated custody records, logbooks, aircraft discrepancy book updates, and FLTOPS for all maintenance action required
- Trained new employees on records management procedures, promoting consistent practices across the team
- Collaborated with cross-functional teams to develop comprehensive records management strategies and policies
- Implemented a structured retention schedule to manage the lifecycle of company documents efficiently.
Aviation Structural Mechanic – Safety Equipment
United States Navy
07.2006 - 07.2011
- Maintain, inspect, install, and troubleshoot safety belts, shoulder harnesses, integrated flight harnesses, inertia reels, seat and canopy ejection systems, gaseous and liquid oxygen systems, life raft ejection systems, fire extinguishing systems, emergency egress systems, air conditioning, heating, and cockpit pressurization systems, and anti-G systems
- Ensured timely completion of projects by effectively prioritizing tasks and working closely with other team members.
- Reduced downtime for aircraft repairs through efficient troubleshooting and diagnosis of structural issues.
- Performed daily flight line preflight and post-fight aircraft inspections of hydraulic systems and flight control surfaces.
- Mentored new employees, helping them acclimate quickly to the work environment and develop essential skills for success in their roles as aviation structural mechanics.
- Recognized as the 'Hard Charger of the Month' for outstanding performance, October 2010
- Received the 'Good Conduct Medal' for fidelity, zeal, and obedience, July 2009
- Received a Letter of Commendation for professional achievement and superior performance, April 2009
- Presented with the 'Retentions Excellence Award' sustaining superior levels of military retention, May 2007
Correctional Officer
Montana State Prison
06.2003 - 06.2006
- Company Overview: Deer Lodge, MT
- Supervises and provides safety and security to over 1,600 residents (of all custody levels) and the public
- Provide leadership, follow guidelines, policies, and procedures
- Writing daily incident reports, disciplinary reports and maintain daily paperwork, counts, shakedowns, transporting, monitoring, and evaluating inmates’ behaviors and actions
- Able to make quick decisions in any situation that may arise
- Deer Lodge, MT
Psych Technician
Montana State Hospital
10.2002 - 06.2003
- Implemented behavioral management techniques to minimize disruptions within the therapeutic milieu effectively
- Collaborated with multidisciplinary teams for optimal patient outcomes and streamlined care processes
- Provided educational resources to families, fostering understanding of mental health conditions and available treatments
- Contributed to efficient clinical operations by maintaining organized patient records and ensuring accurate documentation
- Counseled and mentored clients on substance use and life choices
Habilitation Technician - Adult and Juvenile
AWARE
10.2001 - 10.2002
- Offered instructions to help individuals learn, retain, or improve competencies for maximal functioning
- Recorded participant behavior and methods to alleviate barriers and progress toward goals
- Supervised and assisted residents with grooming, personal hygiene, meal planning, and housekeeping to promote activities of daily living
- Ensured clients'' safety and well-being by closely monitoring behavior patterns and reporting any concerns to supervisors
- Delivered training needs, behavior management, and communication to support goal plans.
- Implemented written goals from treatment plans to enhance patient outcomes.
Education
Bachelor of Science - Psychology
Grace Christian University
Wyoming, MI10-2026
Bachelor of Science - Business Management
Hallmark University
San Antonio04-2020
Associate of Applied Science - Airframe Technology
Hallmark College of Aeronautics
San Antonio11-2012
Associate of Applied Science - Powerplant Technology
Hallmark College of Aeronautics
San Antonio05-2012
Associate of Science - Aviation Structural Mechanic - Safety Mechanic
United States Navy
Pensacola, FL06-2003
Skills
- 12 Years Supervisory Experience
- Effective Team Management
- Budget Management Oversight
- Effective Project Management
- Detail-Oriented Data Entry
- Strong problem solver
- Critical Analysis
- Project management
- Precise Record Management
- Effective Audit Management
- Inventory Management
- Market Data Analysis
- Recruitment Process Management
- Mentorship Development
- Workplace Safety Training
- Equipment Oversight
- Exceptional Client Relationship Management
- Proficient in Microsoft Office
- Vendor Management
- Office management
Certification
- CPR/First Aid/AED Certification for Adults- Expires January 2027
Timeline
Correctional Officer
Idaho Department of Corrections
08.2024 - Current
Hotel Manager
Hotel Cotulla
10.2023 - 04.2024
Property Manager
Cotulla Village Homes
10.2023 - 04.2024
Supervising Life Insurance Agent
Globe Life American Income Division
09.2022 - 07.2024
Project Manager IV
Texas Department of Criminal Justice
12.2020 - 09.2022
Administrative Assistant IV – Maintenance Coordinator
Texas Department of Criminal Justice
02.2020 - 12.2020
Correctional Officer
Texas Department of Criminal Justice
04.2019 - 02.2020
Client Services/ Receptionist
H&R Block
01.2015 - 04.2015
Aviation Records Analyst Supervisor / Aviation Maintenance Control
Berry Aviation
01.2013 - 08.2013
Aviation Structural Mechanic – Safety Equipment
United States Navy
07.2006 - 07.2011
Correctional Officer
Montana State Prison
06.2003 - 06.2006
Psych Technician
Montana State Hospital
10.2002 - 06.2003
Habilitation Technician - Adult and Juvenile
AWARE
10.2001 - 10.2002
Bachelor of Science - Psychology
Grace Christian University
Bachelor of Science - Business Management
Hallmark University
Associate of Applied Science - Airframe Technology
Hallmark College of Aeronautics
Associate of Applied Science - Powerplant Technology
Hallmark College of Aeronautics
Associate of Science - Aviation Structural Mechanic - Safety Mechanic
United States Navy
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