Tabitha Salmi
Maplewood,MN
Summary
Dynamic leader with a proven track record at TGI Fridays, adept in multi-unit operation management and fostering vendor relationships. Excelled in boosting revenue and enhancing customer satisfaction through strategic planning and staff development. Skilled in budgeting and cost control, alongside a talent for building high-performing teams. Achieved significant improvements in operational efficiency and profitability. Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities. Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
TGI Fridays
Maplewood, MN
12.2019 - 08.2024
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Trained employees on duties, policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Designed sales and service strategies to improve revenue and retention.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed service and sales strategies to improve retention and revenue.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Administered employee discipline through verbal and written warnings.
- Formed and sustained strategic relationships with clients.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed inventory and supplies to ensure materials were available when needed.
Bar Manager
Tavern Grille
Arden Hills, MN
01.2019 - 11.2019
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Coached staff on strategies to enhance performance and improve customer relations.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Developed and implemented bartender training programs, policies and procedures.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Delegated work to staff, setting priorities and goals.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
Education
Bachelor of Science - Legal Studies
Hamline University
Saint Paul, MN05-2012
Associate of Arts - General Studies
South Central Community College
North Mankato, MN05-2010
Skills
- Advertising and marketing
- Sales
- Branding
- Budget forecasts
- PC competent
- Multimillion-dollar P&L management
- Budget coordination
- Multi-unit operation management
- Staffing
- Facility management
- Leader
- Time management
- Business administration
- Training and development
- Performance evaluations
- Purchasing and planning
- Budgeting and cost control
- Problem resolution
- Customer relations
- Vendor relationships
- Staff management
- Staff training/development
- Administrative skills
- Employee scheduling
Affiliations
- Avid Golfer
- Assist my Fiance on Business development
- Engage in Neighborhood activities
Accomplishments
- I graduated Cum Laude from Hamline University
- I was able to bring a restaurant from being down 30% to up 10% in a year
- I was tasked on multiple occasions to be the General Manager of more than 1 restaurant at a time.
Certification
- I am an ABA Certified Paralegal
- I am a Certified Food and Beverage Manager
References
References available upon request.
Timeline
General Manager
TGI Fridays
12.2019 - 08.2024
Bar Manager
Tavern Grille
01.2019 - 11.2019
Bachelor of Science - Legal Studies
Hamline University
Associate of Arts - General Studies
South Central Community College
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